Resident Engineer

Resident Engineer

Join to apply for the Resident Engineer role at KNAPP North America.

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e‑commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B and B2C customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future!

Join us and see how you can help change the world! For more information, visit

As a Resident Engineer, you will be expected to provide first‑class maintenance support to customers on operation and maintenance of automated storage and retrieval systems, and storage and picking systems installed at the customer’s location. This is accomplished by providing industrial electrical/mechanical expertise and being a part of a team that works to maximize equipment utilization and efficiency. You will assist in the development and implementation of processes to maintain proper utilization and functionality.

You will have a proven experience of dealing with electro‑mechanical faults and preventative maintenance operations.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Investigate and rectify electro‑mechanical faults and provide preventative measures for proper operation of equipment based on design specifications
• Provide emergency breakdown and specialist engineering expert
• Establish and calibrate automation equipment, and analyze the results of precision testing
• Provide engineering expertise for the installation of conveyor and precision automation equipment
• Monitor systems and supplied equipment to ensure proper care and functionality, and react to observed needs of the system based on design specifications
• Perform mechanical strip‑down/re‑assembly, wiring, machine calibration and system testing and analyzing according to the system design requirements
• Oversee updates to various types of machinery systems and providing instruction related to the proper engineering specifications
• Engineer equipment modifications and designs to complete troubleshooting of PLC‑based machinery and highly automated robotics equipment and control systems
• Respond to emergency calls by customer
• Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks
• Provide first‑class response to customer, ensuring as reasonably and practically as possible a first‑time right policy
• Handle set up and calibration of precision automation equipment
• Create strong effective working relationships with customer and their operational agents to enable Knapp to provide superior service
• Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship
• Train customer’s maintenance team as required
• Maintain quality of service by ensuring effective communication with customers
• Ensure that reports are well written and legible
• Execute site quality procedures, safety procedures, and any statutory procedures
• Participate in regular meetings to discuss activities and progress
• Provide specialist maintenance service support to the customer’s installed system
• Ensure that all spare parts usage issues are logged…