Collections Specialist

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence, and Global Delivery Model enable its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.

With over 8,200 IT professionals worldwide, Collabera provides value-added onsite, offsite, and offshore technology services and solutions to premier corporations. Over the years, Collabera has received numerous accolades and industry recognitions, including:

• Best Staffing Company to work for in 2012 by SIA
• Listed in GS 100 for excellence and maturity
• Named among the Top 500 Diversity Owned Businesses
• Ranked among the top 10 service providers in GS 100
• Ranked 32 in the Top 100 Large Businesses in the U.S.
• Ranked 18 in the Top 500 Diversity Owned Businesses in the U.S.
• Ranked 3 in the Top 100 Diversity Owned Businesses in New Jersey
• Ranked 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on Fin Tech 100
• 35th among top private companies in New Jersey

Collabera recognizes the true potential of human capital and provides employees with opportunities for growth and professional excellence. The company offers a comprehensive benefits package, including paid vacations, holidays, personal days, Medical, Dental, and Vision insurance, a 401K retirement savings plan, Life Insurance, and Disability Insurance.

Collections Representatives

The Collector works within the Collections and Recovery Operations environment and is primarily responsible for routine inbound or outbound collections calls. This role may involve working at any stage of delinquency and often requires guidance on non-routine situations. Key responsibilities include collections, customer service, submitting extension requests, and other loss mitigation activities. The collector contacts delinquent, charged-off, or high-risk customers to secure payments and understand reasons for delinquency on active loan or credit card accounts.

In recovery, they work with customers to establish full repayment plans or settlements. They manage an established list of accounts using automated collections systems or auto-dialers, resolve billing inquiries, negotiate payment arrangements, and educate customers on account terms and payment options. The role requires navigating computerized data entry systems and ensuring compliance with regulatory guidelines.

Required Skills:

• Customer Service focus
• Ability to understand and discuss personal and financial difficulties
• Ability to recommend and negotiate payment arrangements
• Demonstrated ability to work in a fast-paced environment