Front Desk Receptionist

Job Description

AFC Urgent Care Kennesaw is seeking a friendly, reliable, and organized Front Desk Receptionist to join our fast‑paced clinical team. This position is responsible for greeting patients, completing check‑in and check‑out, verifying insurance, collecting payments, answering phones, and providing exceptional customer service to ensure smooth patient flow throughout the clinic.

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement

• Greet all patients with a warm, professional, and welcoming attitude.
• Complete check‑in/check‑out processes accurately.
• Verify insurance eligibility and collect required copays.
• Schedule appointments and manage patient flow.
• Answer incoming calls and provide information as needed.
• Enter patient information into the EMR system.
• Communicate with clinical staff to support daily operations.
• Maintain a clean, organized front desk and waiting area.
• Protect patient confidentiality and follow HIPAA guidelines.
• Assist with administrative tasks as assigned.

• Experience in a healthcare or urgent care environment (preferred)
• Basic knowledge of insurance verification is a plus
• Strong communication and multitasking skills
• Comfortable working in a fast‑paced clinical setting

American Family Care has pioneered the concept of convenient, patient‑centric healthcare. Today, with more than 250 clinics and 800 in‑network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest‑growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company‑owned or franchise location. Each franchise‑owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company‑owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.

Seniority level: Entry level

Employment type: Full‑time

Job function: Administrative

Industries: Medical Practices