Sr. Manager, Portfolio Analytics & Loan Servicing Strategy

About this job

Each year, Car Max Auto Finance (CAF) helps Car Max customers with vehicle financing and optional protection products. We strive for a simple and seamless consumer experience by offering fast, on-site financing, competitive terms, and convenient payment methods.

The Senior Manager, Portfolio Analytics & Strategy leads strategy development and advanced analytics supporting CAF’s Operations and Portfolio Management functions. You will manage a team of Analysts and partner with leaders across Servicing, Legal, Risk, Finance, and Technology to optimize Servicing, pre- and post-charge-off strategy, digital communications, customer treatment models, productivity and loss improvements. This role sits at the intersection of business strategy, customer experience innovation and data science.

• Leading analytics initiatives across operations to monitor portfolio performance, monitor strategies and recommend process and reporting improvements
• Guiding the formulation of contact and servicing strategies, portfolio segmentation, and channel optimization to evaluate algorithm performance and identify opportunities for continuous improvement
• Managing and mentoring a high-performing analytics team, providing coaching, feedback, and long-term career development
• Designing and executing champion/challenger strategies and data-driven campaigns to improve customer experience and loss outcomes
• Partnering with cross-functional teams (Operations, Finance, Technology, Legal, Compliance, Product) to develop and implement portfolio and treatment strategies
• Guiding analysts through design, development and deployment of machine learning models across customer treatment, valuation, loss mitigation, and AI-powered decisioning with a hands-on approach
• Exploring and implementing opportunities using Generative AI and Large Language Models (LLMs) to modernize operations in partnership with Technology
• Communicating clear, actionable recommendations through dashboards, presentations, and storytelling to senior stakeholders

This role is ideal for an innovative analytics leader ready to shape strategy, apply machine learning techniques, and make a visible impact in Servicing. The ideal candidate combines strong technical skills in data analytics, modeling and AI with vast experience in portfolio performance. They are proven team leaders who can recruit, mentor, and develop talent, and they excel at turning insights into decisions that influence senior leadership.

Success in this role requires comfort with fast-paced, ambiguous environments, very strong business acumen in collections and servicing, and expertise in data infrastructure, automation, and performance measurement. They should also be skilled in building complex models, explaining business metrics, and teaching others to do the same.

• Bachelor’s degree in a quantitative or business field required; advanced degree (MS, MBA, etc.) strongly preferred
• 5+ years in analytics or strategy, including 2+ years leading teams
• Experience creating and maintaining data science algorithms in business environments and designing and analyzing statistical tests
• Deep working knowledge of Python, SQL, and cloud-based platforms (e.g., Azure);
  Git Hub experience a plus
• Strong results focus, project management, & teamwork
• Ability to explain complex concepts and communicate business insights to the team, other managers, with similar and different business backgrounds, and Senior Executives alike

Work Location and Arrangement:
This role will be based out of the Kennesaw, GA Office and has a Hybrid work arrangement.

Work Authorization:
Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

Do the Right Thing
:
We prioritize maintaining the culture of integrity which has set Car Max apart in the used car industry, and promote a respectful and inclusive environment at work

Put People First
:
We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered…