Production Support; L3), Java, Web Technologies, Linux​/Unix OS; GA

Responsibilities

• Run the day to day operations of the technology platform
• Work activities specific to production services roles include problem/incident management, release/deployment, operational readiness, capacity/availability management, application monitoring, service analytics and reporting, production governance, triage, associate support, change/configuration management, etc.
• Identify possible production failure scenarios, create incident tickets, enhance and/or problem tickets in ticket tracking system, and communicate effectively with development and internal business operations teams
• Identify vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of production services
• Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures
• Take ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills
• Perform analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision
• Resolve complex issues
• Consult with end users to determine optimal configuration of equipment and applications
• Work on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors
• Exercise judgment within defined procedures and practices to determine appropriate action
• Increase awareness and exposure to basic technical principles, concepts and techniques
• May provide coaching and mentoring for other employees but does not directly manage others
• Initiate and provide leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives
• Participate with management in the development of technology products, service standards and development efforts that impact the client/business area
• Serve as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests
• Provide the client areas with technological products and service alternatives that improve the production services environment
• Manage a function but do not manage people

• 10-12 yrs’ of experience in production support of .net and Java web applications
• 3 to 5 yrs Java and Web technologies (HTML, CSS, JavaScript, XML)
• Linux / Unix OS knowledge and commands
• Oracle, PLSQL
• Tools:
  Splunk, Dynatrace, Glassbox, Remedy
• Python: programming
• Analyze Java heap and thread dumps
• Python
• Ansible

Pay range: $50.55 – $58.55

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.