Business Relationship Manager

Job Title:

Business Relationship Manager

Location:

Kennesaw, Georgia

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, & values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Serves as the strategic interface between University Information Technology Services (UITS) and assigned business units. Ensures that technology initiatives and services align with the strategic goals of the University, promoting value creation, service delivery excellence, and meaningful communication. Builds and maintains trust-based relationships and advocates for both IT and business stakeholders, ensuring mutual understanding and shared success.

• Builds and maintains strong, collaborative relationships with business and IT stakeholders
• Serves as a primary point of contact for IT services and strategic alignment with business goals
• Communicates clearly with stakeholders regarding project updates, service performance, and IT initiatives
• Advocates for business partners' needs and ensures priorities are reflected in IT planning
• Facilitates service improvement planning and manages client satisfaction feedback loops
• Monitors and supports project delivery, ensuring stakeholder alignment and timely updates
• Identifies and mitigates business and IT risks through proactive engagement and escalation
• Translates business requirements into actionable proposals and supports intake and governance processes

• Bachelor's degree from an accredited institution of higher education in Business Administration, Information Technology, or a related field.

• Three (3) years of relevant experience in a customer-facing, business/IT liaison, or stakeholder engagement role, preferably within a higher education or complex organizational environment.

• Certified Business Relationship Manager (BRMP® or CBRM®) Certification
• Advanced degree from an accredited institution of higher education in a related field
• Experience aligning technology solutions with institutional strategy

• Travels between Kennesaw State campuses and locations as required to maintain effective relationships
• Able to communicate complex business and technical concepts clearly to diverse audiences
• Able to handle multiple tasks or projects at one time meeting assigned deadlines

• Maintains knowledge of market trends, emerging technologies, and industry best practices
• Experience with conflict resolution and change management

• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
• Strategic thinking and influential relationship building
• Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
• Strong attention to detail and follow up skills
• Strong customer service skills and phone and e-mail etiquette

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online.

Kennesaw State University is an Equal Employment Opportunity Employer. The University is…