Customer Support Analyst

SA Technologies Inc. () is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

SA Technologies Inc. () is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.

All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.

Position: Customer Support Analyst

Duration: 3 Month Contract to Hire

We have 4 open three-month contract-to-hire IT Customer Support Analyst positions for our direct client in Kennesaw, GA. The ideal candidates would be local and have the following experience:

• Strong call center experience
• SQL
• Retail technical support
• Strong technical skills
• Active Directory
• Service Now
• Excellent multi-tasking skills (handling 5 or 6 systems simultaneously)

• Answer ACD calls within the duration specified within the KPI (key performance indicator) for average wait time (AWT)
• Address all ACD calls within the KPI for average handle time (AHT)
• Maintain individual call abandon rate at least 2% below the departmental goal for abandon rate (ABD)
• Inbound email support (all non-critical issue types)
• Respond to inbound emails from customers to the NSC within parameters defined by NSC management
• Inbound chat support (all non-critical issue types)
• Respond to chats from customers to the NSC within parameters defined by NSC management
• Additional duties as assigned

All your information will be kept confidential according to EEO guidelines.