Information Technology Apprenticeship

Overview

Information Technology Apprenticeship role at Inside Higher Ed (Kennesaw State University). This position is an apprenticeship within KSU Information Technology Services and does not guarantee permanent employment with the University.

Location details:
Primary location is the Kennesaw campus at 1000 Chastain Road NW, Kennesaw, GA 30144;
Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Provides technical assistance and works closely with other technical staff to develop and apply practical skills. Learns tools to assist information technology with campus IT or AV systems. Assists technical staff in fulfilling requests or resolving incidents for all systems on campus. Provides customer service support to the campus community.

• Collaborates with UITS staff to resolve technical incidents or fulfill service requests
• Learns to perform installations and/or configurations of hardware and ensures user devices and/or AV equipment connect with network, wi-fi and associated peripherals
• Learns to identify individual component failures and replace computer, audio, video or control system components
• Provides technical customer service assistance while following established procedures to resolve user technical issues
• Learns to document and appropriately escalate incidents

• Educational Requirements:
  
  High School diploma or equivalent
• Required Experience:
  
  No experience required; on-the-job training provided

• Preferred Educational
  
  Qualifications:
  
  Student currently enrolled seeking a degree

• Knowledge:
  Will acquire experience and exposure to information technology systems, programs and processes; will acquire experience with regulations pertaining to information technology; will acquire experience with regulations pertaining to storage and handling of confidential data
• Key Learning Objectives:
  Learn to accurately define incidents, problems, and events in the trouble ticketing system; learn to troubleshoot and resolve desktop computing and audio-visual issues
• Skills:
  
  Interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills; proficient with Microsoft Office; attention to detail and follow-up; strong customer service, phone and e-mail etiquette

The University System of Georgia’s core values are Integrity, Excellence, Accountability, and Respect. For more details, see USG Board Policy 8.2.18.1.2 and related content online. Equal Employment Opportunity:
Kennesaw State University is an Equal Employment Opportunity Employer. The University prohibits harassment or discrimination based on race, color, sex (including pregnancy-related conditions and sexual harassment), sexual orientation, gender identity or expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status. For information or to file a complaint, contact the Office of Institutional Equity.

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position does not require a driving requirement.
• This role is considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position will not travel.

Per USG policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during screening, and applicants with disqualifying history will be disqualified. References are required; some positions may require additional screenings (motor vehicle, credit check, pre-employment drug screen, verification of credentials).