Enterprise Desktop Engineer - Apple Group

Enterprise Desktop Engineer - Apple Group

Job : 303774

Location: Marietta, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

(Primary Location for Job Responsibilities)

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Responsible for the management and maintenance of enterprise Apple devices including but not limited to faculty and staff workstations, classroom computers, labs, kiosks, signage, etc.

Provides engineering expertise across the full lifecycle of the systems, services and solutions provided by the Enterprise Desktop Engineering group. The Enterprise Desktop Engineering group provides end-user device related services, and solutions, including but not limited to desktop, laptop and mobile operating systems, related applications and hardware as well as enterprise mobility management solutions, software licensing, digital signage and printing solutions.

• Implements the full lifecycle of enterprise desktop and end user device management related systems, services and solutions, ensuring their quality, stability, recoverability, and security
• Diagnoses and resolves problems
• Develops and maintains documentation of systems, services, processes, and procedures
• Augments primary on call staff by responding to major on call events on nights and weekends

Bachelors Degree in Computer Science or similar field or an equivalent combination of relevant education and/or experience

Three (3) years of related IT experience demonstrating aprogression of dealing with increasingly complex systems

An advanced degree from an accredited institution of higher education in a related field

Experience working in higher education

Preferred experience with Jamf Pro

Preferred experience with bash and python scripting

Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated

Able to diagnose and resolve problems

Able to adapt end-user computing deployment processes for use in specific areas, including faculty, staff and student lab computers

Able to design, analyze, evaluate and implement desktop and enduser device management related systems, services, and solutions

Able to handle multiple tasks or projects at one time meeting assigned deadlines

Able to anticipate problems and proactively develop appropriate solutions

Able to appropriately assess and communicate risks, benefits, and alternatives

In-depth knowledge of several of the following: operating systems, virtualization, cloud services, and associated software

Extensive knowledge of desktop and end user device management operations

Must be well versed in current technologies, and industry best practices for their areas of responsibility

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills

Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)

Strong attention to detail and follow-up skills

Strong customer service…