Customer Relationship Management Coordinator

Job

Location:

Marietta, Georgia

Full/Part Time:
Full Time

Regular/Temporary:
Regular

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens.

Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities,rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Supports Enrollment Services and campus partners with CRM system administration tasks, such as user management, ensuring data quality, and creating/maintaining campaigns, reports, and dashboards in the institution's CRM platform and related systems. Works with the Director of Enrollment Services Solutions to empower various channels to leverage technology to enhance student engagement, recruitment, and retention efforts. Identifies and addresses training needs, consults on best practices for implementing new initiatives, and communicates opportunities and system changes to a wide array of audiences, from end users to leaders.

• 1. Oversees and supports the institution's CRM platform, including data imports, workflow execution, user management, reporting, and system maintenance
• 2. Serves as the primary CRM resource and liaison between end users, IT, and third-party vendors to resolve issues and support system enhancements
• 3. Collaborates with stakeholders to gather business requirements and implement CRM solutions that support enrollment and institutional objectives
• 4. Develops, maintains, and optimizes CRM workflows, automations, communications, and business processes to improve efficiency and user experience
• 5. Designs and maintains dashboards, reports, and analytics that support decision-making, resource allocation, productivity tracking, and operational planning
• 6. Manages CRM data integrity, application integrations, data feeds, and system configuration to ensure accuracy, consistency, and compliance
• 7. Researches, troubleshoots, and resolves CRM-related issues, recommending process and technology improvements as needed
• 8. Creates and manages communication campaigns within the CRM platform to support recruitment, enrollment, and engagement initiatives
• 9. Provides CRM training, guidance, and ongoing support to users, promoting effective system utilization across the institution
• 10. Develops and maintains documentation, job aids, standard operating procedures, and reference materials related to CRM processes and updates

• Educational Requirements
• Bachelor's degree from an accredited institution of higher education

• Required Experience
• One (1) year of experience supporting and/or administering a CRM platform.

• Additional Preferred Qualifications
• Data management abilities

• Preferred Educational Qualifications
• An advanced degree from an accredited institution of higher education in a related field

• Preferred Experience
• Experience administering or supporting CRM platforms within a higher education environment, such as Slate, Salesforce/TargetX, Element
  451, or similar systems.
• Experience working with other enrollment-related technologies, such as student information systems or student success platforms.

The budgeted salary is $58,000 - $65,300 per year. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more! Visit…