Director of Operations

Director of Operations – Mammoth Holdings

Join to apply for the Director of Operations role at Mammoth Holdings.

• Start with the big picture:
  Review previous day performance for each site — volume, labor %, uptime, memberships, guest feedback. Connect with GMs as they walk you through their MoFlow daily plan so you know where support is needed and what the day looks like across the region.
• Lead through your leaders:
  Visit sites to walk the lot, tunnel, and pit with your GM. Coach on guest experience, safety, labor usage, team energy, and execution of the playbook. Use Ops
  360 metrics to guide your conversations, not just gut feel.
• Support the tough moments:
  Jump in during a busy rush, help troubleshoot equipment issues, or assist Maintenance during a shutdown or restart. You may help swap components, reset systems, and guide communication so the site gets safely back online as quickly as possible. Support a GM with a difficult guest or employee situation, or coordinate with Maintenance to prioritize a shutdown or critical repair.
• Build for tomorrow:
  Partner with L&D on upcoming Spark Plug or Summit participation, and make sure your GMs are reinforcing WOW-level service, safety expectations, and process standards. Identify future leaders, strengthen your bench, and support teams with departmental tools. Make sure your region is ready for Spark Plug, Spark Summit, NTO rollouts, and any new processes that help keep operations consistent and scalable.

• Lead operational performance across a territory of 4–25 locations.
• Ensure every site runs clean, safe, and “show‑ready” with consistent execution of the MOJO Playbook and Walk for Excellence.
• Support GMs and TCDs in delivering a reliable, friendly, and fast guest experience — every wash, every day.
• Help resolve escalations and damage claims in a way that protects both the guest relationship and the business.

• Coach and develop GMs, TCDs, and key leaders to run strong, independent operations.
• Use tools like Ops
  360, Player Scorecards, and regular 1:1s to give clear feedback and set expectations.
• Support TCD‑led training, new GM onboarding, and leadership development plans across your region.
• Strengthen leadership pipelines and internal promotions across your region.
• Support and reinforce learning from Spark Plug and Spark Summit.

• Drive membership growth and retention across multiple locations.
• Coach teams on sales behaviors, guest engagement, and membership conversations.
• Support community involvement and local marketing opportunities.
• Partner with the marketing department on their efforts to drive traffic to locations.

• Review P&Ls, labor %, chemical usage, COGS, and key KPIs with each GM.
• Build action plans to correct performance trends and create sustainable improvements.
• Lead Charge Back sessions when a site needs a reset — shutting down early with the entire team to re‑focus, rebuild energy, and reestablish standards.

• Ensure every site completes daily/weekly/monthly preventive maintenance accurately and consistently.
• Partner with Maintenance Techs to prioritize repairs and minimize downtime.
• Provide hands‑on assistance when needed — helping with equipment resets, component swaps, troubleshooting, and shutdown recovery.
• Ensure tunnels, pits, reclaim systems, and chemical rooms stay clean, organized, and safe.
• Reinforce all safety protocols, training expectations, and incident follow‑up procedures.

• You’ll help deliver key company initiatives across your region, including:
  Ops
  360 performance reviews, Operations Guide updates, Playbook consistency checks, NTO rollouts, Walk for Excellence audit prep, safety programs, and leadership development programs like Spark Plug & Spark Summit.

• Membership growth and retention
• Labor % and uptime stability
• Guest satisfaction and review quality
• Ops
  360 improvement
• Charge Back reduction
• Leadership bench strength & internal promotions
• Maintenance compliance and reduced incidents/downtime
• Team…