Senior Director Hospital and Patient Services

## Senior Director Hospital and Patient Services Apply:
Remote:
Kennesaw, GA:
Full time:
Posted Today:
End Date:
November 7, 2026 (30 days left to apply):
R0272600
** PURPOSE AND SCOPE:
** Represents Hospital & Patient Services Management (HPS) team at a national level to senior leadership. Provides leadership, direction, oversight and coaching of field-based HPS staff who serve as the local admissions presence in their respective territories. Directs the strategic initiatives relative to the market development activities of assigned HPS team. Ensures seamless integration of division and corporate growth goals. Ensures compliance of staff to company policy and procedures;

and state and federal regulations governing the activities associated with the marketing of healthcare services.
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* PRINCIPAL DUTIES AND RESPONSIBILITIES:

*** Collaborates with management and senior leadership to develop and execute the strategic direction and marketing plan to support division operations and achieve growth.
* Will be assigned to work in at least one of the following areas:  + Product Management:
- Responsible for launching field pilots of new product or service launches in conjunction with product management team.
- Prioritizes markets for rollout of new initiatives.
- Manages collection and submittal of feedback from user acceptance testing to product management and senior leadership teams.
- Partners with Senior Director of Performance Training with field launch and training.
- Serves as liaison between product management team and field for post-launch troubleshooting and escalations.
- Provides guidance to Marketing Team in the development of marketing materials for such initiatives.  + Marketing Team Liaison:
- Proactively makes recommendations to Marketing Team to develop materials for HSPM use nationally.
- Collaborates with various departments (ex: Admissions) on the development of marketing materials.
- Drives field testing of new marketing materials.
- Leads rollout of new and existing marketing campaigns to the field at a national level.  + Sales Operations Liaison:
- Provides recommendations to enhance CRM and reporting to senior leadership.
- Develops and launches Field Activity Report to DHPS team.
- Consults with analytics teams to improve field force tools such as DART, Tableau and MAPT.  + Performance Training Liaison:
- Facilitates annual or bi-annual DHPS training meetings.
- Hosts and moderates regularly scheduled calls with DHPS team to drive initiatives and collect feedback for senior leadership.
- Actively participates in the development and execution of SHPSM training curriculum.
- Strategizes with SDPT to enhance HPSM new hire and ongoing training.
- Develops and executes HPSS training curriculum.
- Oversees HPSM workshops at the National Sales Meeting.  + Case Management Conference Liaison:
- Plans and attends national conferences to oversee exhibit booth.
- Coordinates regional ACMA conferences in collaboration with assistant to SDPT.
- Directs Marketing efforts on exhibit spaces and materials.
* Attends meetings with senior leadership within Market Development team to present and represent field team activities.
* Provides direction and oversight of marketing activities which include, but are not limited to: assessing managements performance in conveying the admission and therapy services available through the company to service pre-ESRD and chronic renal disease patients; recommending service offerings within markets as they relate to patient services  based on current and anticipated market need; recommending areas for expansion of programs;

and providing direction to team in attainment of goals for acute care facilities in reduction of length and number of hospital stays.
* Provides guidance, advice and support to team acting as the subject matter expert and resource. Provides expertise regarding procedures and issues ensuring appropriate resolution, such as education of referral sources relative to complicated admissions (medical or financial); introduction of modality options as alternatives for chronic facility treatment; and process improvement opportunities in the discharge process to decrease length of stay.
* Develops the skill set of team staff through educational offerings; mentoring and guidance.
* Oversees the monitoring and evaluation of operational policies and procedures including setting goals, standards and benchmarks to evaluate staff performance, and employee and customer satisfaction through satisfaction surveys;…