Operations Manager

Position Summary

The Operations Manager is a member of the Store Management team, fulfilling CVS Health’s purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership
• Lead others and work effectively with store crews
• Supervise, assign, and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with action plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Includes all responsibilities above and a continued focus on managing store operations to meet performance goals.

• Deductive reasoning ability, advanced analytical skills, and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill.
• Ability to work a full‑time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

• Experience as a retail manager or supervisor.

High School Diploma or Equivalent – Preferred but Not Required.

40

Full time

$19.00 ‑ $29.00 hourly. The actual base salary offer will depend on experience, education, geography and other relevant factors.

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address diverse needs – paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

03/09/2026