Account Specialist - Atlanta

Description

Position at Seaboard Marine

Starting rate: $24 per hour

Long-term employment with opportunities for growth.

Discover more about our organization, culture, and employee benefits by visiting this page. Explore life at Seaboard Marine:

• 401(K) Retirement Saving Plan w/ Employer Match
• Low-Cost Health, Dental & Vision insurance (Starting DAY ONE)
• Tuition & Certification Reimbursement
• Paid Time Off – 15 days; prorated before 1st year
• Parental Leave
• Paid holidays

Provides sales support and generates business for all Seaboard Marine services. To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applications out of the geographic region for this position will not be considered.

• Two (2) years of customer service and/or sales support experience in the ocean transportation industry.
• Ability to work in a team environment supporting sales staff and sales effort.
• Excellent communication skills (written and verbal) in English.
• Excellent interpersonal skills. Must be able to establish and maintain effective working relationships with customers and fellow employees.
• Strong organization and time management skills. Must be able to prioritize and respond to common inquiries in a timely manner.
• Intermediate knowledge of MS Office.
• Excellent sales and customer service skills.
• Ability to adapt to changing market conditions. Must be able to multi-task and function comfortably in a fast-paced environment.
• Ability to think logically, follow instructions and meet deadlines.
• Flexibility to attend industry events and accompany Account Executives on customer visitation as required by sales management.
• Flexibility to work extended hours, holidays and/or weekends.

• Bilingual (English/Spanish).

• Oversee the overall performance of assigned accounts with a focus on maintaining and generating business.
• Foster strong business relationships and achieve a high level of customer satisfaction.
• Plan and manage an active call cycle in accordance with the standards and directives of management.
• Properly manage all service contracts under the assigned portfolio and process renewals based on time criteria set by sales management.
• Responsible for maintaining customer records updated according to Sales Standards and Procedures (i.e. account profiles, corporate and sales hierarchy, contact information, etc.).
• Utilize all designated resources and tools in the daily job functions (i.e. Stars Tariff Retrieval System, Sales & Marketing Revenue Reports, Trade Database, etc.).
• Work effectively in conjunction with Account Executives, targeting key and/or new accounts.
• Problem-solving on behalf of customers and Account Executives.
• Keep management informed of any issues concerning areas of responsibility.
• Maintain a proactive line of communication with the Pricing departments and domestic/overseas offices on related issues.
• Keep abreast of tariff changes, including new regulations and changes in rate applicability.
• Support sales objectives as set by management in accordance with specific company goals and directives.
• Attend department meetings, trade shows and occasional in-person/offsite meetings with customers.
• Performs related duties as required by management.

• Report safety hazards.
• Immediately report incidents involving injury, illness, or property damage.
• Wear protective PPE (Personal Protective Equipment) as instructed or necessary.
• Comply with all company safety policies, procedures, and rules.
• Refuse any unsafe task or operation.
• Participate in safety meetings and training.
• Be constantly aware of their personal safety and that of their coworkers.

• While performing the duties of this job, the employee is regularly required to use his fingers.
• The employee is continuously required to talk and/or hear.
• The employee is continuously required to sit, stand,…