Mission Critical Service Specialist III

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow on Carrier social media at @Carrier.

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our solutions help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

At Automated Logic, a Carrier Company, we provide a work home for those ready to lead in the field. As a Field Engineer, you deliver durable solutions by applying sound technical judgment to complex project challenges. We are looking for proactive problem solvers who don't just wait for instructions but dive in to troubleshoot and optimize systems.

This role requires a high level of accountability for system performance and a willingness to travel to support our dynamic operations. If you want to own your projects from start to finish, you’ll fit right in.

Our technicians say:

“I finally found it. Not just a job. Not just a paycheck. A work home.”

If that sounds like you, welcome home.

• Serve as a primary customer contact, managing communications, work schedules, and customer relationships.
• Manage server maintenance activities and planned downtime in accordance with customer requirements.
• Complete and maintain required documentation including work orders, call logs, commissioning records, and customer updates.
• Review and interpret technical documentation, including wiring diagrams, as-builts, drawings, and control sequences.
• Provide technical support through phone, email, ticketing systems, and special projects.
• Analyze building system performance, energy consumption, alarms, trends, and operational data to identify optimization opportunities and resolve issues.
• Support HVAC, building automation, lighting, refrigeration, and central plant systems through commissioning, startup, re-commissioning, troubleshooting, and operational support.
• Coordinate with field operations, technicians, and customers to resolve technical and operational issues.
• Support multiple customers while adhering to customer-specific procedures, workflows, and service requirements.
• Utilize effective communication, problem-solving, and customer service skills to achieve timely issue resolution and first-call resolution whenever possible.
• Develop, maintain, and document processes and procedures to support operational excellence.
• Provide training, mentoring, coaching, and knowledge sharing to team members.
• Participate in rotating on-call schedules, including support for critical facilities and data center customers, responding to alarms, outages, escalations, and operational events while ensuring proper communication, documentation, and escalation.

• 5+ years of experience in Building Automation Systems (BAS), controls service,…