Patient Care Coordinator

Location: Kennewick, WA (On-Site)

Schedule: Monday–Friday: 8:00 AM – 5:00 PM

Reports To: Clinic Owner

FLSA Status: Non-Exempt

Compensation: $22.00 – $26.00 per hour (Depending on Experience)

Job Type: Full-Time, Healthcare Administration, Front Office

We are seeking a dependable and welcoming Medical Receptionist to help manage our front desk and keep our clinic running smoothly. In this role, you will be the first point of contact for our patients, creating a warm environment while handling essential scheduling, intake, and billing tasks. This position requires a collaborative mindset as you support our doctors on-site and coordinate seamlessly with the front office team.

This position is designed for a high-performing, self-assured professional who thrives in a dynamic environment and takes pride in executing daily operations with precision. We are looking for an office "quarterback"—someone with the administrative maturity to operate independently, elevate our patient experience, and confidently manage front desk flow. The ideal candidate values the structure of established policies and procedures, takes constructive direction from providers, and loves being an active part of a patient-centered team that is there to support you.

Whether your background is in high-level medical reception or broader clinic administration, this role offers the opportunity to drive operational excellence every day while maintaining a critical, face-to-face connection with patients.

• Performance Bonus Eligibility
• Health Coverage:
  Company-sponsored health, dental and vision insurance
• 401k Retirement plan with company match
• Paid Time Off: vacation time, dedicated sick leave, and paid holidays

• Patient Check-In: Greet patients warmly as they arrive, verify their details, and guide them through the sign-in process.
• Phone & Messages: Answer incoming calls, reply to emails and text messages, and reach out to patients to coordinate their care.
• Calendar Management: Book and organize appointments to keep the clinic schedule running efficiently for our providers.
• Waiting Area Environment: Maintain a clean, calm, and organized lobby and office to ensure a comfortable experience for patients.
• Cross-Clinic Care: Coordinate with our sister office when booking appointments to accommodate patients who visit both locations.
• Insurance & Authorization Processing: Manage specialized authorization workflows, utilizing recent experience with VA (Veterans Affairs), L&I (Labor and Industries), and other state or federal medical authorization processes.

• Insurance Verification: Confirm patient insurance coverage at each visit and help answer basic questions about out-of-pocket costs.
• Payment Processing: Secure necessary treatment authorizations and process payments via cash, check, or credit card.
• Data Entry: Keep client accounts updated by entering new personal, medical history, and billing details into our system.
• Product Assistance: Answer customer basic questions regarding supplies and devices.
• Financial Communication: Partner with the providers and billing department staff to ensure accurate billing and account tracking.

• Digital Records: Maintain digital files within our electronic medical records database while strictly following HIPAA privacy guidelines.
• Office Logistics: Sort and distribute mail, handle incoming deliveries, and organize documents required by the providers.
• File Management: Digitize physical folders and safely store medical devices that are ready for distribution.
• Clinical & Team Support: Prepare electronic patient record to assist providers with daily patient care and match…