Truck Rental Customer Service Representative - Pasco

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo brands and is one of the top places to work. We are the largest and fastest growing privately owned automotive rental and leasing company in North America. We are hiring now for a Customer Assistance Representative Sr (CAR Sr) at our Pasco Truck location (4302 N Swallow Ave, Pasco, WA 99301).

This position is paid $20.50 per hour.

• Paid Time Off, starting with 14 days off in your first year + 6 paid holidays
• Health, Dental, Vision insurance;
  Life Insurance;
  Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

• Monday: 7:30 am to 4:30 pm
• Tuesday: 7:30 am to 4:30 pm
• Wednesday: 7:30 am to 4:30 pm
• Thursday: 7:30 am to 4:30 pm
• Friday: 7:30 am to 4:30 pm
• Saturday: OFF
• Sunday: OFF

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job‑related duties as assigned

• Must be at least 21 years of age
• High school diploma or GED equivalent required
• Must have at least 1 year prior customer service retail or administrative support experience
• Must have worked 6 months or more at most recent employer
• Must have a valid driver's license with no more than 2 civil violations on driving record in the last 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

• All applicants must be at least 21 years of age and be qualified to drive under D.O.T. regulations. Applicants will be required to submit an appropriate medical examiner’s certificate, or submit to and successfully complete a D.O.T. medical examination. No moonlighting is allowed (no other paid employment allowed).

Equal Opportunity Employer/Disability/Veterans