Customer Service Representative - On-Call

Answer the call, bring the smiles, and empower your community!

On-Call Non-Exempt | Bargaining Position | Starting at $26.18 per hour + $3/50 per hour pay in lieu of benefits

Looking for meaningful, customer-focused work with a limited, on-call schedule?

Benton PUD is hiring an On-Call Customer Service Representative to support our customers and Customer Service team as needed. This opportunity may be a great fit for someone who wants to work occasional shifts while making a positive difference in the community.

In this role, you'll assist customers by phone and in person, answer billing and account questions, process payments, start and stop electric service, and help resolve a variety of customer service needs.

This is an on-call position with limited workdays and no guaranteed schedule. Our Customer Service team operates on a 4/10 schedule (Monday through Thursday). The successful candidate will be required to work full-time for the first 8 weeks of employment for training purposes. Limited benefits are available with this position. To receive a paid holiday, you must be assigned to work both the full shift before and the full shift after a holiday.

If you're dependable, adaptable, comfortable working with customers and technology, and interested in serving your community, we'd love to hear from you!

The primary purpose of this position is to provide service to customers by handling a variety of customer account and billing issues, including answering telephone calls, performing payment processing and cashiering duties, performing account analysis in terms of credit/collections and payment arrangements, mail processing / delivery, and maintaining professionalism, to ensure service expectations are achieved and departmental policies, procedures and standards are followed.