Valet Attendant

Location: Washington, DC Metro Area / Assigned parking location

Employment Status: Full-time or part-time, based on assignment

Department: Operations

Reports To: Operations Manager

FLSA Status: Non-Exempt

Colonial Parking, Inc. is a local, family-owned leading parking and mobility services provider serving the Washington, D.C., Maryland, and Virginia region. With more than 300 parking facilities under management, we have built our reputation by delivering dependable service, operational excellence, and innovative parking solutions.

Our success is driven by employees who take pride in their work, collaborate across departments, and look for better ways to serve our customers and communities. At Colonial Parking, team members have the opportunity to contribute to a well-established organization while developing their skills in a supportive, professional environment.

We are looking for motivated individuals who value teamwork, accountability, and continuous improvement. Join us and become part of a company where your contributions are recognized and your work makes a meaningful impact.

The Valet Attendant delivers Colonial Parking's service standards during each customer interaction by safely and promptly parking and retrieving customer vehicles, assisting passengers as they enter and exit vehicles, and supporting orderly and safe traffic movement in valet areas.

• Verify that all necessary supplies are available at the start of each shift.
• Park and retrieve customer vehicles safely, carefully, and in a timely manner.
• Assist customers and passengers entering and exiting vehicles, including with luggage and personal items.
• Control the flow of vehicles in the valet driveway while maintaining a safe environment for pedestrians.
• Place numbered tickets on the windshields of vehicles to be valet parked and issue corresponding claim tickets to hotel guests and visitors.
• Complete required end-of-shift documentation and transfer keys and related parking tickets to employees on the next shift.
• Maintain accurate operational and vehicle records.

• Provide the company's standards of customer service, including maintaining the required uniform appearance, offering the company greeting, answering questions, addressing concerns, and thanking customers upon exit.
• Maintain a neat and orderly valet stand and driveway, free of trash and debris, with clean windows and no unapproved posters or decorative items.
• Report to work on time and maintain professional, friendly communication with customers and coworkers.

• Promptly notify management of incidents or circumstances requiring attention.
• Complete Customer Damage Reports with customers, when needed, and relay claims information to the Claims Department with assistance from the Shift Manager.
• Review, understand, and acknowledge company policies and procedures relating to assigned duties when requested.

• Perform minor cleaning or maintenance tasks when directed by local management in accordance with company maintenance checklists.
• When applicable and expressly authorized by the direct supervisor, substitute for cashiers as operationally necessary.
• Perform other duties as assigned by the Operations Manager.

• High school diploma required.
• One year of related experience required.
• Ability to read and understand verbal instructions and written correspondence.
• Ability to communicate effectively, both verbally and in writing.
• Ability to resolve customer concerns professionally and courteously.
• Possession and maintenance of a valid…