Part Time Client Service Representative

Overview

VCA Meadow Hills Animal Hospital—a VCA AAHA Accredited hospital—offers compassionate, high‑quality veterinary care while fostering a supportive workplace for its team members. The mission of the hospital is to create an exceptional experience for our patients and clients, work as a passionate team, and enhance the health of each pet, creating stronger human‑animal relationships.

Client Service Representative

Front Office Staff

Part‑time, Non‑Exempt

Meet and greet clients and their pets, coordinate and represent all aspects of client services, and serve as a goodwill ambassador for the hospital.

• Excellent client and phone service skills.
• Basic computer skills preferred.
• Friendly, outgoing, people‑oriented attitude.
• Strong communication and teamwork abilities.
• Well‑groomed, organized, and detail oriented.
• Ability to take direction and handle money accurately and honestly.
• Sound decision‑making skills and multi‑tasking stress.

• High School Diploma.
• Experience working with the public (e.g., restaurant, retail, or service business).
• Experience in a veterinary hospital or other doctor’s office is a plus.

• Scheduling appointments.
• Determining and scheduling emergencies.
• Delaying disputed charges pending supervisor review.
• Resolving client service issues within established guidelines.

• Dependable attendance.
• Allergen tolerance through medication.
• Lift up to 40 pounds.
• Work long or irregular hours under pressureli>
• Walk, bend, stand, and reach continuously during an 8‑hour day.
• Visual acuity sufficient for records, recognizing faces, and reading instructions.
• Adequate hearing and speaking for in‑person and telephone communication.
• Fine motor skills for office equipment.