Recovery Support Coordinator

Overview

Groups is a leading outpatient provider specializing in substance use disorder (SUD) treatment. We are committed to supporting underserved communities hit hardest by the opioid crisis. Since 2014, our local care teams have guided hundreds of thousands of individuals on their path to recovery, helping them reclaim their purpose and dignity through compassionate, collaborative care. Our evidence-based approach combines medication, group therapy, and personalized support, delivered online and in person by local providers.

Founded on the belief that recovery extends beyond the traditional office visit, Groups helps members build a foundation for long-term recovery and the fulfilling lives they want and deserve. Together with our community partners, public agencies, and health plans, we are raising the bar in addiction health care—and we’re just getting started. Groups is changing lives. Join us.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Member Support & Care Coordination

• Collaborate with a multidisciplinary care team—including counselors, prescribers, and other cross‑functional team members—to ensure the delivery of high‑quality, member‑centered care. This includes participation in regular interdisciplinary case conference meetings to drive care team decision making.
• Build trusted relationships with members to drive change and assist members in achieving their recovery goals through empathy, motivational interviewing, and the use of lived experience (where applicable).
• Assist members in identifying personal and treatment‑related goals, providing individual coaching, coping skill support, and engagement in recovery activities.
• Support unengaged members to reengage in treatment services through intensive outreach interventions.
• Support new members by introducing them to the Groups care model and supporting them through the transition to care through outreach and engagement efforts.
• Provide in‑person, virtual, and telephonic support based on member and regional needs.
• Maintain a shared caseload, collaborating with the care team to ensure coordinated service delivery and removal of barriers to care.
• Support the completion of care pathways for members who are in special populations (i.e. members at the highest risk of disengagement or a poor outcome).
• Link members to healthcare, behavioral health, social service, and community‑based resources; follow up to confirm needs are met.
• Assist members in navigating practical systems such as insurance, pharmacy, housing, and transportation, empowering them to advocate for their own needs.
• Manage referrals, releases of information (ROIs), and other documentation to facilitate smooth transitions of care.
• Serve as a community connector and advocate, promoting recovery‑positive language, reducing stigma, and fostering inclusion within community networks. Become an expert in local community resources and recovery networks.

Administrative & Operational Support

• Deliver outstanding customer service to members, visitors, and community partners.
• Maintain accurate, timely, and compliant documentation in the electronic health record (EHR).
• Support daily operations, including group facilitation logistics, scheduling assistance, office maintenance, and safety standards.
• Assist clinicians, providers, and members with treatment‑related tasks, including prescription management, toxicology submissions, prescription coordination, appointment scheduling, and responding to member inquiries via various communication channels (phone, SMS, email, chat, etc.).
• Participate in weekly interdisciplinary team meetings and ongoing continuing education as required.

• Engage in community outreach activities and education, as necessary.
• Perform other duties as assigned.

• Strong interpersonal and communication skills, with the ability to build trust and motivate members in recovery.
• Knowledge of recovery‑oriented care, harm reduction, motivational interviewing, and trauma‑informed practices.
• Ability to identify and navigate and connect members…