Family Services Coordinator

Family Services Coordinator – Seattle Children’s

Coordinate patient encounters and provide patient support services to ensure that each customer encounter is positive, professional and efficient. Fulfill revenue cycle related requirements for optimal reimbursement.

• Schedule patient appointments and coordinate care with other services to minimize access delays.
• Process incoming referrals and triage patient telephone calls to appropriate resources.
• Collect and/or update demographic and financial information, investigate pre‑authorizations and insurance approvals.
• Check in patients, process co‑pays and patient charge documents.
• Establish systems and resources to improve process and efficiency of the patient experience.

High school diploma or equivalent experience. Minimum of one (1) year of customer service and/or administrative support experience.

For staff who work in schools, prior to the start of employment, individuals must submit a copy of a receipt directly to Human Resources (electronically) confirming they have completed the fingerprinting process as outlined by the Office of Superintendent of Public Instruction (OSPI).

• Bachelor’s Degree.
• Minimum of three (3) years of experience working in a health care setting or related field.
• Significant experience working with the general public in a health care/customer service environment.
• Familiarity with other cultures and/or bilingual skills.

$23.15 – $34.73 per hour

This compensation range was calculated based on full‑time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

This compensation range is specific to Seattle; positions located outside of Seattle may be compensated differently depending on various factors.

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits
.

• Seniority Level: Entry level
• Employment Type:
  
  Full‑time
• Job Function:
  Customer Service and Health Care Provider
• Industries:
  Hospitals and Health Care

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. We are a mission‑driven organization that is life‑changing to many, touching the hearts of all. Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the’ ability to pay.

Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country. U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. We are honored to be one of the nation’s very best places to care for children and the top‑ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet‑designated institution, we recognize the importance of hiring and developing great talent to provide best‑in‑class care to the patients and families we serve. Our organizational DNA takes form in our core values:
Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves. Seattle Children’s is proud to be an Equal Opportunity Workplace and affirmatively actions Employer.