Support Specialist

Position Summary:

The Support Specialist 1 provides technical phone support to customers in resolving hardware and software issues for Cadwell medical devices. This role will also be included in an on‑call rotation for after hour and weekend support escalation. This position will be located either at headquarters in Kennewick, WA, or remotely.

Key Functions/Responsibilities:

• Provides customer support through product operations, introductory functional training, product information, telephone support, and other services in support of equipment configuration and operation
• Communicate solutions/resolutions/answers in a timely manner
• Make customer follow‑up calls
• Effectively troubleshoot computer, software, and networking issues
• Develop expert level knowledge of the Cadwell product lines
• Other job duties as requested, directed, or assigned

Education/

Experience:

• Associate degree in related field, or 2 years of related experience/education in clinical neurophysiology, IT, or biomedical required
• Associates or Bachelor’s degree in a neurodiagnostic field or accredited program desired
• Registered Technologist in good standing preferred
• Background in the health sciences with a focus in neurodiagnostic care, college degree in relevant area, or equivalent
• At least one-year experience working as a technician in a clinical environment or 2+ years of experience of help desk or network support preferred

Skills/Job Knowledge/Abilities:

• Computer proficiency is essential; familiar with computer operations, applicable software platforms, networking, and hardware
• Basic understanding of servers, virtual environments, WAN and LAN topologies, Citrix, and storage environments desired
• Requires excellent communication skills and the ability to work effectively with customers and team members

Remote

50000 - 70000 a year (s)

Remote job

• technical
• support
• software
• health

Please mention the word PAMPERS and tag RMjYwMDoxOTAw Oj A6

MmQwMTo6

MjkwMA== when applying to show you read the job post completely (#RMjYwMDoxOTAw Oj A6

MmQwMTo6

MjkwMA==).