Information Technology Coordinator

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Location: Kennewick, WA (In-Person or Hybrid, 1–2 Days/Week Onsite)

Employment Type: Full-Time

About Our Partner

Our partner is a fast-growing personal injury firm known for its modern culture, collaborative team, and strong commitment to serving clients with excellence. The firm has grown more than 36% over the past two years and is ready to bring on an internal IT Coordinator to support expanding operations and keep technology running smoothly.

Position Overview

Our partner is seeking a people-oriented, early-career IT professional (0–5 years) with a degree in Information Technology, Computer Science, or a related field. This role is ideal for someone who is eager to learn, highly coachable, proactive, and excited to grow within a dynamic legal organization.

You will partner closely with the internal team and serve as the liaison between our partner and its Managed Service Provider (MSP). This role ensures systems, licenses, onboarding processes, and vendors operate seamlessly while strengthening internal knowledge and the firm’s technology foundation as it scales.

Key Responsibilities

• Serve as the primary internal IT contact for staff across the organization.
• Partner with the Managed Service Provider (MSP) to troubleshoot issues, oversee ticket flow, and coordinate support.
• Facilitate technology onboarding for new hires, including system access, hardware coordination, and setup (15+ onboardings recently).
• Maintain and track software licenses, renewals, and IT contracts.
• Support and manage our partner’s CRM and key technology platforms, many of which are MSP-managed.
• Ensure the IT checklist and internal documentation are accurate and up to date.
• Assist with vendor management, ensuring systems and services meet organizational needs.
• Participate in knowledge management by organizing and documenting IT processes.
• Assist with training related to new systems, including Litify (training provided).
• Support periodic travel for training or team needs.
• Contribute to the ongoing modernization and scaling of internal technology systems.

Qualifications

• Bachelor’s degree in IT, Computer Science, Information Systems, or a related field (required).
• 0–5 years of professional IT experience.
• Strong understanding of general technology systems, troubleshooting, and software management.
• Excellent communication skills with a people-first approach.
• Highly organized with the ability to manage checklists, documentation, and project timelines.
• Coachable, proactive, and eager to grow in a fast-paced, modern legal environment.
• Ability to work onsite 1–2 days per week, with hybrid flexibility.

Who Thrives Here

Someone who is dependable, solutions-oriented, personable, and excited about being the “go-to” technology resource for a professional legal team. You don’t need to know everything—but you do need the right attitude, curiosity, and willingness to learn and take ownership.