Junior Systems Administrator

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Regular Employee Washington, DC, US

3 days ago Requisition

Salary Range: $55,781.00 To $66,625.00 Annually

The Urban Land Institute is a 501(c)(3) nonprofit research and education organization supported by its members. Founded in 1936, the Institute has more than 48,000 members worldwide representing the full spectrum of land use and real estate development disciplines across private enterprise and public service. ULI's mission is to shape the future of the built environment for transformative impact in communities worldwide.

Every ULI program, meeting, and member interaction runs on technology, and ULI's IT team keeps it running. They are the strategic support service for the whole organization: staff in Washington, DC, regional offices, District Councils, and National Councils all count on them to keep their laptops, accounts, and systems working so they can focus on the mission.

ULI is a Microsoft shop running a mixed fleet of Dell and Apple laptops. That fleet has shifted from roughly 80% Windows to about an even 50/50 split between Windows and macOS, and support demand has grown with it. Our small, close-knit systems administration team handles everything from a locked-out account on a Monday morning to Azure infrastructure and network security, and we are adding a teammate to keep that support fast and friendly.

This is a third Junior Systems Administrator position, added because the team needs more hands for troubleshooting across staff, systems, and software.

You will be the face of IT for many of our colleagues. About half of the job is classic frontline support: “I'm locked out,” “my laptop won't connect,” “this app stopped working.” The other half is hands-on systems work in Microsoft 365 admin centers, Active Directory and Entra  (Azure AD), Intune, and Microsoft Azure. Most of the work is Tier 1, with a growing share of Tier 2 work like permissions and admin center changes.

The people who thrive here stay calm when a colleague is frustrated, explain things without jargon, and think one step ahead instead of just closing the ticket in front of them. If you like being the person people are relieved to see walk up to their desk, this role is for you.

• Serve as a visible, in-office IT presence and the trusted first point of contact for staff support needs.
• Resolve technical support requests through Service Now, keeping tickets documented, prioritized, and closed on time.
• Troubleshoot hardware and software issues on both Windows and macOS, in person and remotely.
• Use and contribute to the team's standard operating procedures so recurring issues get solved the same way every time.

• Provision and deprovision user accounts, equipment, and access for new hires and departing staff across Active Directory, Entra  (Azure AD), Microsoft 365, and Single Sign-On (SSO).
• Manage permissions and day-to-day changes in Microsoft 365 admin centers.
• Lead new-hire IT orientation and help with occasional staff training sessions.

• Manage the full lifecycle of ULI's Dell and Apple laptops: imaging, deployment, troubleshooting, and retirement.
• Keep devices patched and secure using Intune or similar tools, working alongside the Network Administrators.
• Help the Network Security Engineer investigate and respond to security alerts and incidents.

• Assist with administering ULI's Microsoft Azure environment, including virtual machines and storage, with room to grow this into a specialty.
• Support backup and…