Director – Digital Operations, Manufacturing Execution

GE Aerospace is seeking a Director - Digital Operations, Manufacturing Execution to lead ongoing digital operations across our Manufacturing Execution ecosystem. This role is responsible for platform stewardship, operational support, service continuity, and steady-state ownership of critical manufacturing applications that enable factory performance across the enterprise.

The Director will provide cross-functional leadership across support, product, and architecture to ensure reliable, scalable, and well-governed operations for platforms including Plant Apps, PFMD, Bluestreak, and the broader future digital manufacturing ecosystem. This leader will own the operating model for sustaining and improving these platforms over time, with accountability for uptime, service performance, support responsiveness, operational stability, platform health, and issue resolution.

This is a high-impact leadership role for someone who can operate effectively across a complex enterprise, align multiple stakeholders, and build a durable future-state operating model for manufacturing digital operations.

Eastern Time Zone Preferred for US Based Candidates

In this role, you will:

• Lead the digital operations function for Manufacturing Execution, with accountability for ongoing support, operational continuity, service performance, and platform stewardship.

• Provide continuous, steady-state ownership across a portfolio of manufacturing digital platforms, including Plant Apps, PFMD, Bluestreak, and related applications in the future digital manufacturing ecosystem.

• Lead cross-functional teams spanning operations, support, product, and architecture to ensure stable and effective operation of business-critical manufacturing platforms.

• Establish and manage the support model, operating model, service governance, and platform ownership structure required to sustain and improve MES-related platforms.

• Drive uptime, operational stability, support responsiveness, platform health, and issue resolution across the ecosystem.

• Partner with operations teams, product owners, architects, support teams, and site users to ensure services are reliable, well-governed, and aligned to business needs.

• Govern service delivery through clear KPIs, operating cadences, escalation paths, and performance reporting.

• Lead root cause analysis, corrective actions, and continuous improvement efforts to reduce repeat issues and strengthen operational reliability.

• Ensure operational readiness and service continuity for releases, upgrades, migrations, implementations, and platform transitions.

• Prioritize investment and attention across support needs, service risks, platform health, and business-critical operational demands.

• Drive adherence to compliance, controls, and cybersecurity requirements while simplifying and strengthening operational processes.

• Build and lead a culture grounded in FLIGHT DECK, with strong focus on respect for people, continuous improvement, customer value, and accountability.

• Shape and optimize a durable future-state operating model for enterprise manufacturing digital operations.

• Bachelor’s degree from accredited university or college with minimum of 8 years of professional experience OR Associates degree with minimum of 11 years of professional experience OR High School Diploma with minimum of 13 years of professional experience

• Minimum 5 years of professional experience in Digital Operations.

• Note:
  
  Military experience is equivalent to professional experience

• Eligibility Requirement:

• Legal authorization to work in the U.S. or UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

• Strong experience leading digital operations, service delivery, application support, or platform operations in a complex enterprise environment

• Experience with Manufacturing Execution Systems (MES), manufacturing applications, or other business-critical digital platforms

• Demonstrated success operating and improving platforms with accountability for service continuity, uptime, support responsiveness, and operational stability

• Experience working across multiple platforms and stakeholder groups to create effective operating models and governance structures

• Strong understanding of service management, incident/problem management, release readiness, operational controls, and platform lifecycle support

• Ability to make…