Department Manager

Job Details

Location:

8551 W Gage Blvd - Kennewick, WA 99336

Salary Range: $18.00 - $27.40 hourly

Sports & entertainment events include NFL Playoff, NBA, Premier League Soccer, Super Bowl, and more.

Buffalo Wild Wings is a growing franchisee of BWW, currently operating over 60 restaurants in 7 states. We are a fast-paced, sports‑centric work environment that offers an engaging experience for both guests and Team Members. Our people are our greatest resource, and we provide support for individual personal goals and quality of life while offering opportunities for professional development.

All managers share responsibility for maintaining standards, following the World Wide Wings Manager Description, and fulfilling the following job‑specific duties.

• Heart of House Department Manager
  • Primary responsibility for the Heart of House area.
  • Managing all food/product matters and staff planning within the HOH.
  • Ensuring a safe environment and improving profitability through revenue and labor management.
  • Assisting the General Manager with restaurant operation oversight.
  • Supervising day‑to‑day operation of the restaurant during shifts.
• Bar Department Manager
  • Supervises restaurant operation during shifts.
  • Primary responsibility for the Bar Department.
  • Manages adult beverage matters, ordering, inventory control, and RAS compliance.
  • Plans, hires, trains, develops and motivates Bartenders and Bar Servers.
  • Maintains a safe environment and profitability through revenue management.
• Hospitality Manager
  • Supervises restaurant operation during shifts.
  • Primary responsibility for the dining room service.
  • Manages hospitality staff planning and development.
  • Maintains a safe environment.
• Team Management
  • Responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training, and development of Department Team Members.
  • Ensures department staffing meets guidelines.
  • Provides WCT training and maintains certification.
  • Creates action/development plans for direct reports.
  • Coordinates hiring decisions with other managers.
  • Creates weekly department schedules within labor guidelines.
  • Creates incentive programs and contests.
  • Provides performance feedback, appraisals, and merit increases.
  • Assists GM with coaching managers on performance management.
  • Oversees training during training weeks.
  • Utilizes support teams when needed.
  • Provides coaching and follows up to ensure service standards.
  • Communicates effectively and holds departmental meetings.
  • Ensures all Team Members have current state training and permits.
  • Actively identifies techniques to attract guests.
  • Manages Guest Comment program and handles food quality complaints.
  • Utilizes GEM program to provide feedback to Team Members.
• Quality Operations (Heart of House)
  • Facilitates new food product rollouts.
  • Ensures Team Members meet quality standards, recipe adherence, and portioning.
  • Communicates with food vendors and holds them accountable.
  • Ensures menu specs, wall charts, and systems are used.
  • Communicates areas of opportunity.
  • Helps GM coach managers and Team Members on quality, service, cleanliness, and inventory.
  • Understands and analyzes P&L, GEM, QSCs, audits, and identifies issues.
  • Creates action plans and follows up.
  • Conducts administrative manager functions.
  • Monitors equipment and reports repair needs.
  • Ensures compliance with Board of Health and food safety practices.
  • Corrects BOH & Steritech issues.
  • Facilitates new bar product rollouts.
  • Communicates with bar vendors and holds them accountable.
  • Ensures bar systems are used.
  • Communicates areas of opportunity to Bar staff.
• Bar Operations Quality
  • Understands and analyzes P&L, GEM, QSCs, audits.
  • Creates action plans and follows up with Bartenders & Bar Servers.
  • Conducts administrative manager…