Retail Keyholder; Store

Retail Keyholder (Store 1152) – Kennewick, WA

Join to apply for the Retail Keyholder (Store 1152) role at Game Stop
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At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns courteously, assist guests in meeting their video gaming needs, inform about special promotions and the trade-in program, recommend additional items, apply all selling behaviors during each transaction, and express gratitude to every guest.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system.
• Answer phone calls promptly, courteously, and professionally to ensure every guest receives top‑notch service.
• Promote Game Stop’s unique guest benefits, such as the new title reservations program and the Pro Rewards loyalty program.
• Maintain cleanliness and organization throughout the store, including restrooms, fixtures, and equipment.
• Complete Omni‑Channel orders daily and safeguard company assets through effective inventory control and loss prevention practices.
• Conduct store inventory counts, restock merchandise, and organize products on the selling floor.
• Support store management in meeting sales, profit, and shrink goals and complete required administrative duties.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system; prepare closeout paperwork and bank deposit slips.
• Check shipments for discrepancies or shortages, record them in the POS system, and report to management as needed.
• Process defectives/recalls and stock pulls accurately and promptly.
• Visually inspect associates’ and leaders’ items at store closing or at the end of a shift.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Consistently adhere to Game Stop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow opening and closing procedures; observe associate performance and provide timely feedback to store management.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills; provide genuine and friendly assistance to every guest.
• Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
• Ability to work in a fast‑paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
• Operate the POS computer system and complete required paperwork.
• Basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
• Self‑motivation and teamwork to complete tasks timely.
• Problem‑solving and judgment abilities.
• Follow instructions given in written, oral, or diagram form.
• Deliver bank deposits following loss prevention safety guidelines.
• Work a flexible schedule, including nights, weekends, and holidays; minimum of 3 days per week availability.
• Remain effective under pressure and handle stress appropriately.
• Lift merchandise weighing up to 30 lbs. up to a minimum height of 4 feet.
• Stand and move throughout the store unassisted for up to 10 hours per day.

Job descriptions are subject to change at any time based on business…