Customer Service Representative

Position: Customer Service Representative at BMO
Location: Sioux Lookout

Deliver outstanding customer service at BMO as a Customer Service Representative. Identify customer needs and provide tailored financial advice in a dynamic banking environment.

In this role, you will engage with BMO customers and understand their banking needs. You will support requests for financial services, manage transactions, and provide guidance on digital banking options. Collaborating with team members, you aim to enhance customer experiences while achieving branch goals.

Key Responsibilities:

• Identify customer needs and initiate referrals to BMO colleagues

• Support transactions and customer inquiries effectively

• Offer advice on digital and self-serve banking options

• Engage in needs-based conversations for tailored solutions

• Escalate complex customer situations when necessary

Requirements:

• Post-secondary degree or certification in related field preferred

• Knowledge of personal and commercial banking solutions

• Strong interpersonal skills and professional presence

• Resourceful self-starter with listening and problem-solving abilities

• Basic communication and organizational skills required

Provide personalized banking experiences while supporting BMO's mission of customer satisfaction and growth.