Store Operations Associate

Store Operations Associate (Full‑Time)

We are looking for friendly, motivated people who enjoy helping people and being part of a team. The Store Operations Associate will provide high‑level customer service and manage day‑to‑day operations within assigned departments.

• Ensure a high level of customer service in assigned departments.
• Oversee day‑to‑day operations, including training and communicating policies and procedures to department associates.
• Resolve SKU, pricing, and other operational issues; print signs and labels; operate RF units.
• Complete ordering and replenishment of merchandise.
• Supervise a team within the assigned departments while fostering cross‑functional collaboration.
• Ensure execution of the GT System (policies, procedures, standards) by all associates.
• Conduct analysis of assigned area and provide recommendations based on findings.
• Lead merchandising activities and follow best practices when receiving and processing merchandise.
• Participate in inventory management activities, such as cycle counts.
• Provide input to the Store Owner/Manager on scheduling and quantification.
• Resolve customer complaints quickly and professionally.
• Open and close the store on a rotating basis.
• Engage with the store’s local community.
• Support the store owner/manager on additional tasks and projects.
• Ensure health and safety policies and guidelines are followed.
• Maintain a clean and organized checkout work area.
• Follow loss prevention best practices.
• Ensure compliance of all policies when selling tobacco and lottery items.

• Proven motivator and team leader.
• Ability to work independently and as part of a team.
• Effective customer service, communication, and interpersonal skills with employees, customers, vendors, and third parties.
• Exceptional planning and organizational skills.
• Strong merchandising and analytical skills.
• 1–3 years of retail management experience or equivalent keyholder experience at Giant Tiger.

A typical full‑time schedule consists of day shifts, two evenings per week, and alternating weekends, totaling 35–40 hours weekly. Part‑time schedules include a mix of days, evenings, and weekends, up to 24 hours weekly.

• Stand, walk, bend, twist, and squat.
• Lift and move up to 18kg (40lbs).
• Perform tasks requiring firm grasping and repetitive hand motions.
• Reach above shoulder height and below waist level.

• Annual salary: $42,848.
• Store bonus plan: 10% of annual salary based on store performance.
• Comprehensive health and dental benefits (available after 3 months of full‑time employment).
• Annual paid time off, including personal and vacation days.
• Competitive compensation with internal equity consideration.
• Profit sharing opportunity based on store performance.
• Coaching, training, and support for career growth.
• Store discount: 20% off children’s, men’s, and ladies’ apparel and footwear; 10% off health and beauty, grocery, toys, housewares, and e‑commerce purchases.

12 Fifth Avenue South, Sioux Lookout, Ontario, .

Giant Tiger is an equal opportunity employer and is committed to fair employment practices. Giant Tiger will provide support and accommodation in its recruitment processes to all applicants. If you are invited to participate in an interview and have accommodation needs, please contact  Giant Tiger does not sponsor work permits. Candidates must be legally authorized to work in Canada and maintain authorization for the duration of employment.