Customer Service Supervisor; NOC

Position: Customer Service Supervisor (NOC 62010)
79 Queen St, Sioux Lookout, ON P8T 1A1, Canada

About the Job
We are seeking a motivated  Customer Service Supervisor (NOC 62010)  to lead our front-end team at Fresh Market Foods. This is a great opportunity for a strong leader who enjoys a fast-paced retail environment and takes pride in delivering excellent customer service. In this role, you will supervise cashiers, support daily operations, and help ensure a positive, efficient, and welcoming checkout experience for every customer.

Responsibilities

Greet customers in a friendly and professional manner.

Answer customer questions and ensure customers leave satisfied.

Attending customers in person/over the phone and resolving customer complaints.

Train and supervise cashiers.

Co-ordinate and schedule the activities of the cashiers.

Monitor cashier performance, ensure accuracy, and provide coaching and additional training asneeded.

Support cashiers in resolving operational and service-related issues.

Maintain specified inventory and order merchandise.

Ensure front-end presentation standards are maintained, including cleanliness, signage, and displays.

Authorize payments, voids, and merchandise returns as required.

Make recommendations to management concerning staff and improvement of procedures.

Perform other related duties as assigned.

Qualifications

High school diploma preferred, or an equivalent combination of education and experience.

Minimum 1 year of experience in customer service or retail environment is required.

Previous supervisory or team leadership experience in retail isan asset.

Strong leadership, communication, and customer service skills.

Ability to resolve customer complaints professionally.

Ability to work flexible shifts including evenings,weekends and holidays.

Language of Work
Proficiency in English required;
French is considered an asset.

Terms of Employment
Permanent Full-Time (40 hours/week)

Positions Available
1

Benefits

Medical & Dental Benefits

Long Term Disability

Employee Assistance Program

Maple Program and access to our staff only gym.

10% discount at Fresh Market Foods

20% Discount at Your Dollar Store with More.

Group RRSP program

After completing the 3-month probationary period, employees are enrolled in our Group Benefits which include Medical & Dental Benefits, Long Term Disability, Employee Assistance Program, Maple Program and access to our staff only gym. Additionally, employees receive a 10% discount at Fresh Market Foods and a 20% Discount at Your Dollar Store with More. After 1 year of employment, employees are eligible to enroll in our Group RRSP program.

Location of Work: 79 Queen Street;
Sioux Lookout, ON P8T 1A1, 100 Kejickbay, Lac Seul ON , Eagle Drive, Frenchmans Head Ontario P0V 1X0

Closing Date:

October 31, 2026

Salary Range: $21.00 – $24.00 per/hour (depending on experience)

Start Date:

As soon as possible

Transportation:

Fresh Market Foods will cover aone-time round-trip travel costfor the successful candidate to our location and back to their permanent residence at the end of the work period. (This does not include the cost for a full trailer move(household goods, trailers, or large personal belongings etc.).

Housing:

Below-market value employee housing may be available, subject to availability.

Submit your resume to:

Liz Ward, Human Resources Manager

In Store:79 Queen Street;
Sioux Lookout, ON

Email:

Fresh Market Foods is an equal opportunity employer. We encourage all interested applicants to apply. Reasonable accommodation will be provided during the hiring process.