Client Services Representative

Join to apply for the Client Services Representative role at IMS Integrated Merchandising Solutions.

The Client Services Associate is responsible for assisting with duties such as order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing emails from internal and external customers. This position reports to a Manager/Supervisor.

IMS is committed to building and maintaining a diverse team that reflects the communities we serve. We believe empowering our associates to bring their whole selves to work leads to better results and a more inclusive culture.

• Serve as the daily internal contact for order management and inquiries.
• Assist with special projects as necessary.
• Manage incoming emails from various internal sources.
• Communicate clearly and consistently with internal and external team members about program status and requirements.
• Collaborate with Account Management, Client Services, Production, Finance, and Operations staff.
• Facilitate accurate inventory management, including item setup validation, POs, and communication with the warehouse.
• Follow through on exception reporting, generate reports, code items, and problem-solve to eliminate exceptions.
• Prioritize orders and projects, including expediting emergency requests.
• Maintain and distribute reports to meet daily requirements.

You embody IMS principles of Passion, Collaboration, Integrity, Inventiveness, and Proactivity, striving to provide excellent service and leadership to our clients.

Understand the Branded Merchandise industry and how retail operations impact sales and inventory. Develop strategies to improve offerings, campaigns, and client relationships, leveraging data for better decisions and operational improvements.

• High school diploma/GED.
• 1-2 years of customer service, reporting, or purchase order experience.
• Excellent organizational, communication, and interpersonal skills.
• Critical thinking, analytical, and problem-solving skills.
• Ability to handle multiple tasks effectively and work independently.
• Team player with proficiency in Microsoft Office Suite.
• Experience with AS400 or similar database systems preferred.

• Competitive salary.
• Medical, dental, vision, and 401(k) with match.
• Generous PTO policy.
• Peer recognition program.
• Training and development opportunities.
• Supportive organizational culture.

IMS provides leading branding solutions at the point of purchase, including signage, print, merchandise, and more. Our integrated platform helps clients execute marketing strategies effectively. Visit us at:

IMS is owned by Omnicom Group (NYSE: OMC), a global marketing communications company.

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