Service Coordinator

Location: Kenosha, Wisconsin

COMPANY OVERVIEW

XNRGY Climate Solutions is a leading North American provider of sustainable design and advanced manufacturing for custom air-handling and liquid-cooling systems. With decades of HVAC engineering and manufacturing experience, we deliver innovative, energy-efficient solutions for hyperscale and modular data centers, healthcare facilities, pharmaceutical labs, semiconductor clean rooms, EV battery manufacturers, life sciences facilities, and other demanding industries.

THE OPPORTUNITY

Join a rapidly expanding team supporting the advanced infrastructure powering global AI growth. As a Service Coordinator, you will help deploy XNRGY’s service operating model and work closely with customers, external partners, internal teams, and our national Field Service technician group.

POSITION OVERVIEW

The Service Coordinator supports start-up, commissioning, rework, and service activities for assigned mission-critical data center customer accounts. Reporting to the Project Manager or Project Lead, this role manages service request intake, coordinates cross-functional responses, prepares readiness documentation, and supports technician deployment in partnership with Workforce Management.

Success in this role requires strong organizational skills, sound prioritization, and clear communication to keep teams aligned with commissioning schedules and customer needs.

QUALIFICATIONS

• Three to five years of service or project coordination experience in manufacturing, HVAC, or a complex industrial environment.

• Experience with ERP, CRM, Procore or service management platforms.

• Demonstrated ability to coordinate across engineering, operations, and field teams.

• Willingness to travel to customer and project sites as needed.

KEY RESPONSIBILITIES

Service Request Intake and Prioritization

• Receive, classify, and track customer requests related to service support, warranty, parts, and documentation.

• Prioritize requests with the Project Manager or Project Lead based on commissioning schedules and customer impact.

• Maintain an accurate tracker with clear statuses and timelines.

• Escalate risks and delays as needed.

Start-Up and Commissioning Support

• Coordinate responses across Engineering, Manufacturing, Purchasing, Logistics, and Quality, Health, Safety, and Environment (QHSE).

• Prepare readiness packages, including documentation bundles, checklists, and technical files.

• Support schedule tracking, readiness validation, and issue escalation.

Rework and Incomplete Unit Coordination

• Track punch-list items, parts delivery estimates, rework instructions, and completion.

• Follow up across teams to reduce cycle time and aging backlog.

Workforce Coordination

• Partner with Workforce Management by submitting staffing requests with clear scope, timing, and site requirements.

• Provide travel and logistics details to support technician deployment.

• Confirm readiness requirements, including documentation, site access, safety prerequisites, tools, and parts.

• Maintain visibility into deployment needs. Workforce assignment decisions remain with Workforce Management.

Communication and Reporting

• Prepare structured updates for the Project Manager or Project Lead and internal stakeholders.

• Facilitate coordination meetings, document action items, and follow up on commitments.

• Maintain dashboards for commissioning readiness, service request performance, and rework progress.

FIRST-YEAR PRIORITIES

• Integrate service request intake with commissioning readiness workflows.

• Improve schedule adherence through better coordination of documents, parts, and field readiness.

• Reduce rework cycle time and backlog aging.

• Stabilize reporting tools and improve visibility into key metrics.

• Support the growth of service operations during a period of rapid expansion.

SUCCESS MEASURES

• On-time start-up and commissioning

• Service request responsiveness and cycle time