Account Director

Explore exciting opportunities and take the next step toward building your future in the trade show and event experience industry!

Position:Account Director

Location: Kenosha, WI

Job :195

# of Openings:1

The Account Director oversees the successful execution of every project & account in their portfolio, ensuring a seamless & positive client experience throughout the entire exhibit lifecycle. This role manages multiple projects at once and calls for someone who is extremely organized, deadline-driven & able to determine what needs attention first when priorities compete. The Account Director brings a sense of urgency to every task, from managing timelines & budgets to coordinating show services & keeping internal teams aligned.

Clear, proactive communication is a key part of this role: the Account Director keeps clients informed on everything that affects their projects, so they always know where things stand & feel ve all, this person is deeply customer service focused and makes sure client needs are addressed quickly, accurately & with care.

• Serve as the primary point of contact (post-sale for new business accounts and pre- and post-sale for existing accounts), ensuring client needs are addressed promptly, thoughtfully and with care.
• Build strong relationships that foster open communication & deepen client understanding
• Work directly with members of the internal sales team at any point in the project lifecycle

• Organize & facilitate ongoing pre-show meetings
• Maintain & update a comprehensive client event calendar, typically on a rolling 12-month basis
• Oversee timelines/deadlines associated with each project, both internally and externally

• Be the voice of the client within our building
• Attend and support all project meetings & coordinate pre-show meetings with internal & external stakeholders
• Primarily collaborate with project management to collectively communicate with all cross-functional teams to ensure seamless project execution
• Generate addendums & change orders, as needed
• Monitor project deadlines & hold clients accountable to them

• Manage individual event budgets with clients & reconcile final billing post-show
• Communicate budgetary changes to client throughout the project lifecycle
• Coordinate & order show service on our client’s behalf, including Install & Dismantle, Transportation, Audio/Visual, Electrical, Rigging, Furniture, Floral, Catering, etc. (varies per client/job) and effectively manage change orders as it pertains to these services throughout the project.

• Attend key shows & events (as needed)
• Oversee the entirety of the exhibit installation process to ensure milestones, budgets & client expectations are met.

• Minimum of 3 years of account management experience preferred.
• Communication:
  Clearly conveying deadlines, expectations, & feedback to internal team members and clients.
• Problem-Solving:
  Identifying issues early and think proactively.
• Time Management:
  Prioritizing tasks, managing deadlines, & ensuring efficient use of resources.
• Adaptability:
  Staying flexible & calm under pressure, especially when project scopes/timelines shift.
• Conflict Resolution:
  Navigating disagreements diplomatically while maintaining team cohesion & a professional attitude.
• Collaboration:
  
  Working effectively across departments & with diverse teams.
• Attention to Detail:
  Ensuring accuracy in planning, dates, addresses documentation, & execution.
• Organization:
  Manage multiple accounts, at different lifecycle stages, simultaneously.
• This is a full-time, on-site position based in our office.
• Schedule:
  
  Standard hours are Monday – Friday, 8:00 AM – 5:00 PM, with occasional overtime required to meet project deadlines and support event execution. Availability on nights/weekends as needed when projects are installing/dismantling.
• Travel Requirements:
  This role requires approx. 30% travel, with the potential for more depending on large-scale client engagements or major events.