Seasonal Consumer Care Agent

Kenosha, WI - Near Milwaukee, WI and Chicago, IL
2300 60th Street
Kenosha, WI 53140, USA

At Jockey, caring is our responsibility.

It'sthe fabric of who we are and drives everything we do. It drives us to listen,innovate and improve. To design thoughtfully. Tocraftskillfully. To give back wholeheartedly. Founded in 1876, Jockey is a family-owned companyrecognizedtheworld overfordeliveringcomfort. Our premium apparel is sold in more than 140countriesand our commitment to quality, innovation and customer service is legendary.

We believe that extraordinary service comes from the heart and is delivered by extraordinary individuals! Is that you?

Jockey is seeking Part-time
Seasonal
Consumer Care Agents to join our team.

Jockey’s culture reflects the values of our leadership. Success is achieved through hard work, mutual respect, and offering consumers products with striking quality and style from a brand they trust. Jockey associates and Jockey products arethe genuine article. If you delight in helping others and are seeking an environment where you are empowered to make decisions andassistconsumers, this position is for you!

As a Consumer Care Agent at JOCKEY ,you'llhave the opportunity to work for a globally recognized brand in our corporate Contact Centerlocatedin Kenosha, WI . This role entailsassistingour consumers in placing product orders via phonewhile providing exceptional customer support.

After a 2-week training period, you will work a schedule determined in the interview process.

Training: 2 weeks, Mon-Thursday, 8:00a.m.

- 4:30p.m.

Shifts after Training: Saturdays required, as well as Mondays and/or Fridays (minimum of 2 days).

• 6–8-hour shifts (times TBD)
• Hours of operation: M-F: 7:00 a.m.
  
  - 8:00 p.m./ Saturday
  - Sunday: 9:00 a.m.
  
  - 5:30 p.m.

Location: For onboarding and training, you will start atourcorporate office in Kenosha. After training, you will workremotelyor on a hybrid schedule.

Whatyou'lldo:

• Answer inbound consumer calls;assistin placing customer orders
• Respond to consumer inquiries
• Respond to shippinginquiries;answer order status questions
• Demonstrative effective problem solving and customer relation skills
• Provide answers to questions about products, pricing, and availability
• Enter relevant information into CRM database system after each contact, ensuring pertinent customer data
• Provide feedback to supervisors on processes and customer interactions as necessary
• Attend training sessions to continuously improve product and procedure knowledge

Whatyou'llneed:

• High School degree or equivalent
• One year of experience in a customer service call center
• Solid communication skills, bothverbaland written
• Strong organizational and interpersonal skills, along with a positive demeanor
• Knowledge of MS Word and Excel

Benefits Include:

• Paid, 2-week immersive hands-on training program to prepare you for everything you need to know about how to be successful at Jockey
• Enjoy a team-friendly work environment
• Competitive salary and premium pay for weekend shifts
• Advancement opportunities within the team or company for top performers

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.