Intake Specialist WHEAP) Wisconsin Home Energy Assistance Program Kenosha, Wisconsin

Job Category
:
Client services providers

Requisition Number
: INTAK
003082

• Full-Time
• On-site

Showing 1 location

Kenosha, WI 53140, USA

Earn up to $3,000 in incentive pay during your first year of employment!

Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent;

aiding a farm worker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Benefits:To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:

• Paid time off that will increase over your years of service
• 15 paid holidays annually
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

WHEAP Intake Specialist Job Compensation:

• $18.22 to $22.78/per hour

WHEAP Intake Specialist

Job Responsibilities:

• Provide efficient, interactive intake services forWHEAPby phone, face-to-faceor by mail todetermineprogram eligibility.
• Enter program applications into the WHEAP electronic data systemtimelyand accurately.
• Answer phones, schedule appointments, and provide program information to applicants.
• Provide quick, proactive response to client requests for assistance, adhering to required response times.
• Will coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients,answerand relay calls and messages, with follow-up to recipients in a professional manner.
• Communicate with vendorsregardingthe repair and emergency fuel fills.
• Verify earned and unearned income, including wages, child support, TANF, Social Security, Unemployment Insurance, etc.
• Conduct community outreach and provide mobile intake services to community agencies, senior centers, housing/neighborhood centers, etc.
• Maintain and secure client information, ensuring confidentiality whether in the office or outinthe community.
• Conduct home visits as necessary for the elderly, handicapped and disabled.
• Respond to applicant questions,assist with verification, and carry out benefit processing in a timely manner.
• Make referrals to the Weatherization program for WHEAP participants.
• Work as part of a team to ensure the energyassistanceprogram runs efficiently.
• Participate in program awareness events held throughout the community.
• Attend training, meetings andperformother duties as assigned.
  
  Enter program applications into the WHEAP electronic data systemtimelyand accurately.
• Answer phones, schedule appointments, and provide program information to applicants.
• Provide quick,proactive response toclient requests for assistance,adheringtorequired response times.
• Will coordinate and perform administrative activities and support by storing, retrieving, and integrating information for dissemination to staff and clients,answerand relay calls and messages, with follow-up to recipient sin a professional manner.
• Communicate with vendorsregardingthe repair and emergency fuel fills.
• Verify earned and unearned income, including wages, child support, TANF, Social Security, Unemployment Insurance, etc.
• Conduct community outreach and provide mobile intake services to community agencies, senior centers, housing/neighborhood centers, etc.
• Maintain and secure client information,ensuring confidentiality whether in the office or outinthe…