Service Concierge

The Service Concierge is responsible for providing an exceptional customer experience by welcoming customers, assisting with their service needs, coordinating vehicle drop-offs and pick-ups, and supporting the service department's daily operations. This position serves as a key point of contact between customers, Service Advisors, technicians, and other dealership personnel to ensure a smooth, professional, and convenient service experience.

The ideal candidate is customer-focused, organized, professional, and able to work in a fast-paced dealership environment.

• Greet customers promptly and professionally upon arrival at the service department.
• Provide a welcoming, friendly, and professional customer experience.
• Assist customers with questions regarding service appointments, vehicle drop-off, pick-up, and dealership amenities.
• Direct customers to the appropriate Service Advisor or department.
• Maintain a high level of customer satisfaction throughout the service visit.
• Handle customer concerns professionally and elevate issues to management when necessary.

• Assist customers with vehicle drop-off and pick-up procedures.
• Verify customer information and appointment details as needed.
• Help coordinate vehicle keys, paperwork, and service-related documentation.
• Ensure vehicles are properly identified and directed to the appropriate service area.
• Assist with vehicle delivery to customers once service work is completed.

• Assist Service Advisors with daily workflow and customer requests.
• Help maintain an organized and clean service drive, customer waiting area, and vehicle delivery area.
• Monitor customer traffic and help ensure customers are assisted in a timely manner.
• Communicate effectively with Service Advisors, technicians, cashiers, and service management.
• Assist with administrative tasks, including paperwork, appointment coordination, and customer follow-up as assigned.

• Follow dealership policies, procedures, and customer service standards.
• Maintain confidentiality of customer information and vehicle records.
• Follow all dealership safety procedures when handling or moving vehicles.
• Maintain a professional appearance and positive attitude.
• Protect customer vehicles from damage and report any concerns immediately.

• Excellent customer service and communication skills.
• Professional appearance and a friendly, customer-focused attitude.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Valid driver's license with an acceptable driving record, if vehicle movement is required.
• Ability to operate vehicles safely and responsibly.
• Basic computer skills and the ability to learn dealership software.
• Previous automotive, dealership, hospitality, or customer service experience preferred.
• Ability to work collaboratively with a team.

The Service Concierge will be evaluated based on:

• Customer satisfaction and quality of customer interactions.
• Timeliness of greeting and assisting customers.
• Accuracy of vehicle handling and check-in/check-out procedures.
• Communication and teamwork with the service department.
• Organization and cleanliness of the service drive.
• Compliance with dealership policies and safety procedures.

• Ability to stand and walk for extended periods.
• Ability to enter and exit vehicles frequently.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to assist with vehicle movement and other physical tasks as required.

REQUIREMENTS: Must possess a valid driver's license and clean driving record for the past 3 years, and be at least 18 years of age.…