Collections Representative

Overview

This position is onsite at the Corporate Headquarters located in Kenosha, WI.

People know Snap‑on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap‑on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap‑on team.

• Manage a portfolio of 900‑6,000 past‑due accounts at any given time, with past‑due balances ranging up to $1 million.
• Perform account/payment reconciliation.
• Coordinate with internal and external parties to resolve disputes behind aging invoices.
• Analyze issues at the root cause for nonpayment, and work with appropriate parties to improve these processes moving forward.
• Communicate with customers by phone and e‑mail regarding amounts due or past due and establish strong business relationships. Diffuse and resolve challenging customer service situations.
• Document daily collection activities.
• Identify, document and recommend delinquent accounts requiring external collection efforts and which could create bad debt or financial exposure.
• Review, prepare, analyze and document accounts receivable aging reports and other ad hoc reports.
• Meet collection targets as defined by finance department.
• Follow the procedures and protocol established by the company.
• All other duties as assigned.

• Associate’s degree in Accounting, Finance or other related field preferred or equivalent work experience.
• Two years of experience preferred.
• Resourceful and adaptable to meet evolving business needs.
• Excellent written and verbal communication skills showcasing an ability to effectively communicate with different levels of management.
• Inquisitive and proactive while considering multiple perspectives to solve complex problems.
• Independent with the ability to partner with appropriate resources as required.
• Future‑focused decision maker with a solutioneering mindset. Able to carefully consider options, pinpoint patterns, review statistics, conduct impeccable research, and analyze choices before taking action.
• Proficient with Microsoft Suite software including intermediate to advanced Excel skills.
• Ability to quickly learn and apply knowledge related to multiple software programs: ERP, customer relationship management, supplier solutions, etc.
• Ability to work overtime, up to 10%.

Snap‑on