Patient Care Coordinator No nights, or weekends

Full Time Kenosha, WI, US

Department: ASC or Clinic

Location:

ASC or Clinic

Reports To:

PCC Manager

Employment Status: FT, PT, Casual

FLSA Status:
Non-Exempt

Founded in November of 2020, Pain Physicians of Wisconsin is a group of Physicians, Nurse Practitioners, Physician Assistants, and a great group of support staff serving the southeast region of Wisconsin. The goal of our pain treatment team is to help our patients live their healthiest lives possible by easing pain symptoms and restoring function and movement. Learn more about PPWhealth by visiting our website at  .

Thispositionisresponsibleforverificationofinformationduringpatientregistrationprocess,directincomingphone communication to appropriate location and personwithinthe organization, and for the scheduling offuturepatientappointments.

This positionisresponsibledisplayingapositivecompanyimagewhileprovidingexcellentcustomerservicetoensureadesirablevisitforpatientsandvisitors.

• Greetandregistereachpatientas they arrive.
• Verifyinsuranceandpatientdemographicinformationateachvisit.
• Provideinformationconcerningoutstandingpatientbalancesandcollectoutstandingfunds.
• Collectco-paysand createpatientreceipts.
• Schedule appointmentsfollowingthePPWScheduling
  
  Guidelines.
• Answera multi-linephoneandtransferappropriately.
• DemonstrategeneralknowledgeofASC and clinic proceduresandanswersgeneralquestionsrelatedtothem.
• Apply appropriate customer service skills and proactive communication when dealing with patients.
  
  Speakclearlyandinamature,professional manner.
• Maintainthepatientwaitingarea in a neat and clean condition.
• Demonstrate patience, compassion, kindness and empathy. Provide clear explanations of appropriate patient-relatedpoliciesandalways maintain safety and dignity of patient.
• Ensurepatientschedulebyremindingproviderofservicedelays.
• Assistillordistraughtpatients,as necessary. Telephonetaxisorfamilymembers,where necessary,for transportation. Notify ASC RN Manager or designee of difficulties.
• Ensureallvendors/visitors sign-inandwearappropriateidentification.
• Responsibleforincomingcash,checks and creditcardreceiptsuntilbalancedand depositedbymanager/designee.
• Openandsortallofficemail.
  
  Deliveroutgoingmailto postofficeatendofday.
• In addition,havedemonstratedcompetencyandroutinelype1formdutiesinatleastoneofthefollowing:
  • Resource: Liaison between site and off-sitestaffandRN Manager.
    
    Responsible for day to day monitoring of workflow and scheduling in the outreach areas; act as aresourcetothestaffforoperationalissuesandtoanyothercustomerwhoneedsassistance.
    
    Work with RNManagertoassistwithnewlocationsinterms of workflow, IT equipment, contacts, and staffing.
  • Administration :
    
    Assist site managerwithduties suchastimekeeping,scheduling,staff evaluations,invoices,pettycash,etc.
    
    Helpsupportcorporate Quality Assessment  and Performance Improvement initiativesasa member of the team.

• High Schooldiplomaorequivalent.
• Atleast fiveyearsofrelatedexperiencerequired;preferablyinahealthcaresetting.
• Strong organizational,judgment,communication,andanalyticalskills;sometimesunderpressure.
• Ability to promote favorable PPW image with patients, providers, insurance companies and the public.
• Ability to contribute to a team environment and independently, to provide excellent customer service.
• Evidence of leadership qualities. Frequently contributing to the improvement of the department and participate in committee participation, task force, etc.
• Working knowledge of Microsoft Office.

We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, the presence of non-job-related disability, or any other legally protected status.