Guest Services Representative

GUEST SERVICES REPRESENTATIVE - PART TIME

3% Quarterly Attendance Bonus

The Stella Hotel and Ballroom is looking for fun and outgoing people to work as part time Guest Services Representatives at our front desk. We offer flexible work schedules, and for those interested, cross‑training in a variety of positions and the opportunity to learn the hotel industry.

Stella team members are passionate about their work and also like to have fun! It’s an "all hands‑on deck" kind of environment to get our jobs done. Our company was also voted "Best Place To Work". If you want to have fun, be valued, and make a difference, apply today!

• Check hotel guests in and out.
• Makes reservations for guests.
• Provide information to guests on the hotel as well as the surrounding area.
• Keeps desk area stocked with necessary materials.
• Post charges and ensure overall proper payment.
• Other duties as assigned by management.

• Good personality and positive interpersonal skills.
• Accuracy and attention to detail.
• Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay.
• Dependability and regular attendance.
• Previous customer service experience and/or sales experience.
• Ability to perform basic arithmetic, including the use of percentages.

• 401K+ Match (up to 6%)
• Employee Assistance Program
• 9 Paid Holidays
• Team Member Development & Training
• DEI Committee and Culture Club Committee dedicated to making your employee experience great!

The Stella Hotel and Ballroom is owned and operated by Gorman & Company. Gorman is a trusted partner in the community, specializing in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings.

Equal Opportunity Affliative Action Employer