IT Service Desk Technician
Listed on 2026-01-03
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IT/Tech
IT Support, Technical Support
IT Service Desk Technician
Pay from $24 to $30 per hour with significant growth and earning potential!
Corporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158
Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S.
Careers Packed with Potential.Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Hours:Sunday - Thursday, 6 AM to 2:30 PM
Position Responsibilities- Provide support and troubleshooting for desktop, laptop and data center hardware / software issues.
- Create incident tickets to document issues and route tickets to appropriate support group.
- Handle major IT incident management to quickly resolve issues that impact the business.
- Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
- Conduct user account set-up, security maintenance and systems monitoring.
- High school diploma or equivalent. Bachelor's degree preferred.
- 3+ years of experience as IT Service Desk Technician or Data Center Operator.
- Experience with incident, change and problem management in a multi-location data center.
- Experience in utilizing ITIL compliant Service Management platforms, including Service Now.
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- On-site café and first-class fitness center with complimentary personal trainers.
- Over four miles of beautifully maintained walking trails.
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
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