Workforce Management Systems Specialist Customer Service Customer Service Kenosha, Wisconsin Z
Job in
Kenosha, Kenosha County, Wisconsin, 53142, USA
Listed on 2026-10-02
Listing for:
Uline Inc.
Full Time
position Listed on 2026-10-02
Job specializations:
-
IT/Tech
Data Analyst, IT Business Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
R267880
Location:
Kenosha, Wisconsin Solicita Ahora
• NICE software liaison responsible for troubleshooting issues and executing fixes with IT, Business partners and Vendors.
• Work with WFM Team to identify system enhancement opportunities, providing system support and training for the WFM team to increase system and process efficiencies.
• Audit WFM operational data and provide accuracy, efficiency, and productivity improvement recommendations to leadership, including senior management.
• Project management of Holiday builds, PTO requesting, and system and application upgrades and enhancements.
• Leverage data to deliver analysis, including observations, visuals, charts and graphs and translate data findings into clearly written, actionable recommendations for leadership.
• Create, Organize, Test and maintain data in applications including NICE WFM System, Excel, SQL and Power BI dashboards for historical, performance, statistical and real time reporting needs.
• Document processes, queries and data tools, data tables, data sources, and data flows.
• Work collaboratively across departments to troubleshoot and resolve reporting and data discrepancies.
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