Bilingual French Customer Support Agent

Support clients effectively at MCI as a Bilingual French Customer Support Agent. This remote role empowers you to assist customers in both French and English with their inquiries.

Ideal applicants bring passion and proficiency in customer service. You will be responsible for handling calls, translating information, and resolving billing queries while ensuring excellent customer interactions. Flexibility and attention to detail are essential.

Key Responsibilities:

• Manage inbound and outbound bilingual calls

• Provide assistance with billing and account updates

• Communicate clearly across both languages

• Keep accurate records of customer conversations

• Escalate unresolved inquiries to appropriate teams

Requirements:

• High school diploma or equivalent required

• Must be 18 years or older

• Bilingual fluency in English and French is essential

• Strong organizational and detail-oriented skills

• Previous experience in a bilingual support role preferred

Bring your bilingual skills to MCI and make a positive impact on customer experiences remotely.
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