Member Service Representative MD

Become a key player at Lafayette Federal Credit Union as a Member Service Representative in Kensington, MD. Focus on delivering exceptional customer service in banking transactions and credit union products.

In this entry-level role, you will support members by processing transactions efficiently in person and over the phone. Key responsibilities include handling deposits, withdrawals, loan payments, and cross-selling various credit union products. Your verbal communication skills and understanding of confidentiality will be essential in providing the best service while upholding our professional standards.

Key Responsibilities:

• Process member transactions, including deposits and withdrawals

• Open new checking and savings accounts for members

• Promote and cross-sell credit union services

• Manage cash handling with accuracy and efficiency

• Ensure compliance with confidentiality and privacy standards

Requirements:

• Entry-level banking or retail experience

• Strong customer service and communication skills

• Understanding of cash handling procedures

• Ability to maintain professionalism in all interactions

• Commitment to helping members succeed

Leverage your skills in customer service and banking to enhance member experience at Lafayette Federal Credit Union.
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