IT Infrastructure Support Analyst at CRA

Join the Canada Revenue Agency (CRA) as an IT Infrastructure Support Analyst. This role is focused on maintaining a reliable IT environment while engaging in system monitoring and troubleshooting tasks.

As an IT Infrastructure Support Analyst with CRA, you will be responsible for configuring, monitoring, and supporting IT components within a diverse technological landscape. Key duties include troubleshooting public interface devices, ensuring compliance with security policies, and managing hardware and software performance. Additionally, you will prepare technical documentation and provide valuable support to colleagues and clients.

Key Responsibilities:

• Install and configure IT infrastructure components

• Troubleshoot issues with public interface devices

• Monitor and resolve performance problems

• Prepare guidelines, reports, and other documentation

• Support backup and recovery processes

Requirements:

• Relevant educational qualifications for CS positions

• Proficiency in troubleshooting and technical support

• Willingness to travel and work flexible hours

• Ability to lift up to 20 kg

• Strong communication skills for technical advice

Enhance your IT skills with CRA by proactively solving technology challenges.
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