Technical Applications Specialist

Position: Technical Applications Specialist I
This job is with Thermo Fisher Scientific, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule
First Shift (Days)  Environmental Conditions
Office

Job Description

At Thermo Fisher Scientific, our people share a common set of values - Integrity, Intensity, Innovation and Involvement. We work together to accelerate research, solve complex analytical challenges, improve patient diagnostics, drive innovation and increase laboratory productivity. Each one of us contributes to our mission every day – to enable our customers to make the world healthier, cleaner and safer

How will you make an impact?
The  Technical Applications & Support Specialist I , plays a key role in empowering customers to achieve reliable, high-quality results. You will combine your scientific expertise and technical skills to deliver exceptional support, training, and troubleshooting for our diagnostic systems.

Key Responsibilities:

Provide responsive technical assistance  through our Technical Support Hotline, email, and remote tools for both internal and external customers.

Diagnose and resolve  hardware, software, and system operation issues to ensure instrument uptime and customer satisfaction.

Lead root-cause investigations  for confirmed product complaints, documenting findings and recommending effective corrective and preventive actions (CAPA).

Deliver engaging on-site and virtual training sessions  for customers on instrument operation, assay setup, software workflows, and best practices.

Collaborate cross-functionally  with Field Service Engineers, Quality, and R&D to resolve performance issues and share insights that drive continuous improvement.

Perform performance qualification, correlation, and verification studies  to support new instrument or assay implementations in clinical and research environments.

Interpret and communicate scientific results  clearly, providing expert guidance on assay optimization, calibration, and quality control strategies.

Enhance your professional and technical growth  by continuously developing both technical expertise and life skills that support long-term career success.

How will you get here?
Education
Associate’s degree in Biological Science required;
Bachelor’s degree preferred.
Certification as a Medical Laboratory Technician or Medical Laboratory Scientist desired.

Experience
Minimum of 3 years of laboratory or related professional experience required.
Strong customer service and interpersonal communication skills.
Training experience preferred.
Clinical laboratory experience highly preferred

Knowledge, Skills, Abilities
Mechanical knowledge and abilities regarding instrumentation preferred
Demonstrates clear and concise communications
Passion for problem-solving, collaboration, and lifelong learning.
Commitment to providing outstanding customer experiences.
Ability to travel up to 20%

Benefits  We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

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