Box Office Manager

Job Title

Box Office Manager

Kent Campus - Kent, OH

$42,357- $46,948

To manage all aspects of the box office and ensure that the efficiency and welcoming atmosphere of the box office remains at a consistently high level. Utilize professional and management skills to develop the brand for the venue, uphold customer service objectives and serve as the primary source of contact to clients internal and external to the university.

• Manage the box office, its staff and ticket sales. Develop box office policies in conjunction with university policy to meet overall goals.
• Provide customer service to guest patrons face‑to‑face at the Box Office; serve as the primary contact with internal and external guest patrons; independently respond to inquiries and resolve problems.
• Work closely with College and/or University marketing and public relations department to ensure marketing target and strategies are met and developed.
• May coordinate ticketed events at multiple box offices for multiple departments within a College.
• Manage and develop the work of box office staff to ensure efficiency and customer service remain at a consistently high level; ensure all box office staff have a thorough knowledge of events to enable the box office to give the best possible customer service; organize and schedule staff to ensure there is sufficient staff coverage for all events.
• Ensure the security of the box office is maintained at all times; assume responsibility for all monies collected and provide appropriate personnel with detailed daily reports and ensure safety of monies at the end of each day.
• Responsible for stock control of box office and marketing resources in relation to ticket sales.
• Upload and administer all events on the ticketing system; ensure the ticketing system records are maintained and accurate.
• May actively participate in the development of the brand of the venue through a customer service policy and to protect the use of the brand in all forms of communication.
• Provide reports to relevant departments as requested and ensure that essential information is communicated in a timely manner.
• Regularly attend performances, activities and press nights within the venue and externally in the local community and view the work ahead of a performance.
• May serve as primary source of contact for rental clients in the community and region; rent performance spaces to public and organizations and determine ticketing needs and pricing.
• May coordinate subscriptions, mailings and group and single ticket sales for ticketed events.
• May be responsible for filling approved ticket donation requests.
• Serve on various University committees.
• Perform related duties as assigned.

Bachelor’s degree. One year box office experience or demonstrated equivalent experience in sales and marketing.

No license or certification required.

• Computerized box office system, online sales technology and website interface
• Box office practices
• Money handling procedures
• Rental activities and procedures for multi‑site venue

• Preparing daily reports related to box office sales*
• Communication and interpersonal skills*
• Utilizing Microsoft Office Suite and other applicable software*
• Exhibiting a customer service orientation *
• Interacting positively with diverse clientele in a fast‑paced environment
• Adhering to deadlines
• Building and maintaining business relationships

• Multi‑task while managing multiple projects and assignments *
• Manage people and projects *

Bachelor’s degree in an arts related field.

Asterisk (*) indicates knowledge, skills, abilities which may require assessments. Assessments could take the form of interview questions, a request to provide work samples or a written or practical test to assess job related competencies.

None

No schedule listed.

Must pass a security check.

Kent State University is committed to creating a community that is culturally and intellectually diverse and to attracting and retaining a diverse…