Customer Service RepSouth Water

Overview

Job Description

General job duties for all store team members

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Orientation and training provided on the job.

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

Exposure to varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher.

Sharp edges and moving mechanical parts.

Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS including, but not limited to the following:

• Standing:
  Most tasks are performed from a standing position.
• Walking:
  Surfaces include ceramic tile and linoleum in some food process areas. Height of work surfaces is between 36" and 48".
• Walking for short distances for short durations.
• Sitting:
  Paperwork is normally completed in an office at a desk or table.
• Lifting:
  Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.
• Carrying:
  Large cans weighing 3 pounds, 7 ounces; pizza sauce weighing up to 30 pounds; trays of pizza dough weighing approximately 12 pounds per tray.
• Pushing:
  Move trays on dollies; force up to 7.5 pounds. Trays may be pulled as well.
• Climbing:
  Infrequent navigation of stairs or ladders to change prices, wash walls, or perform maintenance.
• Stooping/Bending:
  Forward bending at the waist is necessary at the pizza assembly station; duration 30–45 seconds at one time, repeated during the day. Also present at the front counter and when stocking ingredients.
• Crouching/Squatting:
  Performed occasionally to stock shelves and clean low areas.
• Reaching:
  Reaching is performed continuously; including reaching above 72" to operate ovens, change signs, and lift or lower objects.
• Hand Tasks:
  Eye-hand coordination essential; frequent use of hands; shaping pizza dough; using pizza peel, rolling cutter; handling pizza boxes and other small tools; grasping cans, phone, and equipment.

Note:

The above describes physical requirements and may be adjusted based on role needs and safety regulations.