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Shift leader, Retail

Job in Kent, Portage County, Ohio, 44242, USA
Listing for: Insomnia Cookies
Full Time position
Listed on 2026-01-01
Job specializations:
  • Retail
Job Description & How to Apply Below

As a Shift Leader at our Kent State Univ. store located at 295 S Water St, Kent OH 44240
, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. It also means taking pride in knowing that your leadership as an Insomniac contributes to a productive and fun night for your store!

* Excellent training & mentorship

* Job stability with a rapidly growing and reputable company

* Achievable growth/promotion opportunities

* You get to work in a fun, exciting team environment

What will I do as a Shift Leader?
  • Provide incredible customer service and quality products to all guests throughout their experience in our bakery.
  • Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in training and coaching team members.
  • Ensure a safe, clean working environment for guests and staff, adhering to safe food handling practices.
  • Manage cash handling and deposits.
    • Desired Skills/

    Experience:
  • At least 1 year of experience in a customer service-focused role.
  • Experience with Point of Sale systems.
  • Outstanding communication, time management, and people skills.
  • Detail-oriented and results-driven.
  • Ability to lead by example and motivate others.
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States.
  • Must be 18 years or older to be employed.

    • About us:

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