Customer Care Co-ordinator

Position: Customer Care Co-ordinator (Permanent)
Role Overview :

Reporting to the Head of Customer Care, the Customer Care Co-Ordinator will take ownership of day-to-day customer aftercare coordination.

The role focuses on liaising with homeowners, managing reported defects, coordinating operatives and subcontractors, and ensuring a high standard of customer service is delivered in line with industry standards and company expectations.

This position requires strong organisation, attention to detail, and excellent communication skills.

Key Responsibilities:

* Deliver customer service in line with the Customer Care Charter and NHBC standards

* Professionally manage incoming calls and emails, ensuring all enquiries are logged and responded to promptly

* Record and update customer cases accurately on Dynamics

* Coordinate maintenance operatives’ diaries and schedule appointments with homeowners

* Arrange and manage subcontractor attendance and material orders

* Liaise with the Buying department to ensure materials are ordered as required

* Monitor recurring defects and escalate trends to the Head of Customer Care

* Provide regular updates to customers regarding progress of works

* Upload plot documentation to internal systems and maintain accurate records

* Coordinate completion of end-of-defect works for Housing Associations

Requirements:

* Previous experience within a Customer Care / Aftercare role (ideally within house building or construction)

* Strong administrative and organisational skills

* Experience using Dynamics or similar CRM systems (preferred)

* Knowledge of NHBC standards (advantageous)

* Excellent communication skills – both written and verbal

* Ability to manage multiple tasks and prioritise effectively

What’s on

Offer:

* £36,000 annual salary

* Full-time permanent employment

* Monday to Friday, 8:00am – 5:00pm

* Opportunity to join a reputable residential developer

* Stable, long-term position within a supportive team

Interested?

Contact Vision Personnel on (phone number removed) and ask to speak with Luca

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